At a Glance
- Tasks: Manage customer enquiries and support the workshop team in a fast-paced environment.
- Company: Join a dynamic automotive workshop with a focus on teamwork and customer satisfaction.
- Benefits: Competitive salary, full-time hours, and opportunities for career growth.
- Other info: Exciting role with a chance to engage on social media and enhance customer experience.
- Why this job: Be part of a vibrant team and fuel your passion for cars while helping customers.
- Qualifications: Interest in cars, strong communication skills, and organisational abilities.
The predicted salary is between 22000 - 26000 £ per year.
We are hiring for a Back Office position in the South Ockendon / Thurrock Area with a salary of £22,000 - £26,000 per year (depending on experience). This is a full-time role.
We are looking for an organised, proactive, and car-minded individual to join our busy automotive workshop team. With a fast-paced workshop handling a high volume of vehicles daily, you will play a key role in keeping operations running smoothly behind the scenes while supporting customers and the workshop team.
Key Responsibilities:- Managing customer enquiries via phone, email, and social media
- Preparing quotations and booking vehicles into the workshop
- Following up with customers regarding repairs, servicing, and vehicle updates
- Sourcing and ordering vehicle parts from suppliers
- Tracking parts deliveries and matching them to active jobs
- Assisting with invoicing, administration, and workshop scheduling
- Supporting the company’s social media presence and customer engagement
- Coordinating communication between the office and workshop teams
- Genuine interest in cars and the automotive industry
- Good knowledge of vehicle makes, models, and parts
- Confident communicator with excellent customer service skills
- Strong organisational skills
Service Advisor / Workshop Administrator employer: Ace Academics Consultancy
Join our dynamic automotive workshop team in South Ockendon, where we prioritise a supportive and collaborative work culture. As a Service Advisor / Workshop Administrator, you'll benefit from competitive pay, opportunities for professional growth, and the chance to engage with a passionate team that values your contributions. With a focus on employee development and a fast-paced environment, this role offers a rewarding experience for those who are car-minded and eager to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor / Workshop Administrator
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be managing customer enquiries and coordinating between teams, being clear and confident in your speech is key. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare a list of questions to ask during the interview about how they manage workshop scheduling and customer interactions. This not only shows your interest but also your proactive nature.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with online processes, which is a big plus in today’s job market.
We think you need these skills to ace Service Advisor / Workshop Administrator
Some tips for your application 🫡
Show Your Passion for Cars:Let us know about your genuine interest in the automotive industry! Share any relevant experiences or hobbies that showcase your knowledge of vehicle makes, models, and parts. This will help us see how you fit into our car-minded team.
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Advisor role. Highlight your organisational skills and customer service experience, as these are key for keeping our busy workshop running smoothly. We want to see how you can contribute!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate clarity!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Ace Academics Consultancy
✨Know Your Cars
Brush up on your knowledge of different vehicle makes, models, and parts. Being able to discuss specific cars and their features will show your genuine interest in the automotive industry and impress the interviewers.
✨Master Customer Communication
Practice how you would handle customer enquiries over the phone, email, and social media. Think about common questions customers might ask and prepare clear, friendly responses that demonstrate your excellent customer service skills.
✨Show Your Organisational Skills
Be ready to discuss how you manage multiple tasks and keep things organised. You might want to share examples from past experiences where you successfully juggled various responsibilities, especially in a fast-paced environment.
✨Engage with Social Media
Since supporting the company’s social media presence is part of the role, think about how you can contribute. Prepare ideas on how to engage customers online and showcase your understanding of effective communication in a digital space.
