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- Tasks: Take inbound calls and assist enthusiastic donors for non-profit organisations.
- Company: ACD Direct, a leading work-at-home business since 2003.
- Benefits: Flexible hours, competitive earnings, and the chance to work from home.
- Other info: Quick onboarding process and opportunities for future projects.
- Why this job: Join a busy winter campaign and make a real difference while earning.
- Qualifications: 6 months of phone experience, strong communication skills, and self-motivation.
The predicted salary is between 20000 - 25000 £ per year.
We’ve been a Work-At-Home business since May 2003. We take calls for many non-profit organizations. The majority of our calls consist of taking donations for PBS and NPR stations; however, we also have additional project types as well. Donation calls are similar to taking orders over the phone with the exception of the terminology involved. If you have experience taking orders, reading and following scripts and independently preparing for the calls you take, these types of calls should be easy for you!
ACD Direct is currently seeking experienced customer service professionals for our 2015 Winter Campaign Project. This project is projected to begin the last week of November and continue strong through late December. Historically, this project has proven to be one of our busiest campaigns which in turn can produce a larger earning potential. While this project will end on December 31st, we are always looking to pair future projects with those agents that are most competitive and active during previous projects.
As an Independent Contractor with ACD Direct, you will be providing your skills, expertise and services to the clients we represent. We are looking for those who consider themselves among the best of the best in the customer service industry to help answer inbound calls from our client’s enthusiastic callers. Those selected to certify will be notified via email and onboarding can take as little as 48 hours after being invited to a project. Certification for the Winter Project is set to begin October 15th, 2015. Key candidates will be those who are motivated to become certification ready, no later than November 15th, 2015.
If you are interested in becoming an ACD Direct Certified Agent please visit www.acddirect-ibo.com.
Qualifications:
- Minimum 6 months formal telephone experience, preferably call center related
- Moderate level of computer knowledge
- Ability to work with minimal supervision
- Must be able to type 40 WPM or higher
- Must be self-directed and self-motivated
- Strong listening skills
- Accuracy
- Efficiency
- Excellent written and verbal communication skills
- Previous call center experience a plus
- Great Smile
- Must demonstrate call control
- Must be able to complete the entire certification process within 14 days of notification of acceptance.
We look forward to hearing from you! Register online at www.acddirect-ibo.com.
Inbound Virtual Customer Service Agent employer: ACD Direct
Contact Detail:
ACD Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Virtual Customer Service Agent
✨Tip Number 1
Get your game face on! Before you even think about picking up the phone, make sure you're familiar with the company and their mission. This will help you connect with callers and show that you genuinely care about their cause.
✨Tip Number 2
Practice makes perfect! Role-play with a friend or family member to get comfortable with the script and handling different types of calls. The more you practice, the more confident you'll feel when it's time to take those real calls.
✨Tip Number 3
Stay organised! Create a dedicated workspace where you can focus without distractions. Keep all your materials handy, so you can easily refer to them during calls. A tidy space leads to a tidy mind!
✨Tip Number 4
Don't forget to apply through our website! We want to see you shine as an Inbound Virtual Customer Service Agent. The sooner you get your application in, the better your chances of landing that spot for the Winter Campaign!
We think you need these skills to ace Inbound Virtual Customer Service Agent
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous customer service experience, especially if it involves taking calls or following scripts. We want to see how your skills align with what we do!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Tailor Your Application: Don’t just send a generic application! Tailor it to reflect the specific requirements of the Inbound Virtual Customer Service Agent role. Show us why you’re the perfect fit for this project.
Apply Through Our Website: Remember to apply through our website at www.acddirect-ibo.com. It’s the best way for us to receive your application and get you started on the path to becoming a certified agent!
How to prepare for a job interview at ACD Direct
✨Know Your Scripts
Familiarise yourself with the scripts you'll be using during calls. Practice reading them out loud to ensure you sound natural and confident. This will help you handle donation calls smoothly and show that you're prepared.
✨Show Off Your Customer Service Skills
Be ready to share specific examples from your past experiences in customer service. Highlight situations where you demonstrated strong listening skills, call control, and how you efficiently resolved issues. This will prove you’re among the best in the industry.
✨Tech Savvy is Key
Brush up on your computer skills before the interview. Make sure you can navigate basic software and understand how to manage calls effectively. Being tech-savvy will give you an edge, especially since you'll be working independently.
✨Be Self-Motivated
Since this role requires minimal supervision, convey your ability to work independently. Share how you stay motivated and organised, especially when managing your time during busy periods like the Winter Campaign Project.