Training Manager

Healthcare systems are struggling; our solution is communication. We have a bold vision: everyone involved in a patient’s care - including the patient - should be able to communicate easily with each other. And we believe every NHS staff member should be using our software to make that happen. We want to make healthcare genuinely better. We are solving one of the biggest challenges of our generation, and to do this, we need the best talent possible to help us raise the bar.

As a Training Manager at Accurx, you’ll play a vital role in helping NHS organisations and care providers successfully adopt our products, enabling better patient communication and improved care outcomes. You’ll guide customers through their journey with our tools, providing clear, practical training and ongoing support to ensure every user can confidently integrate Accurx into their daily workflows. You will monitor adoption and engagement throughout the contract, ensuring our products are fully embedded in clinical practice. As the primary point of contact during onboarding, you’ll build strong, trust-based relationships, helping customers get the most from our products and improving the experience for both users and patients.

The Unique Challenges You’ll Solve:

• Lead change and enable adoption during major operational transitions, ensuring clear communication, smooth implementation, and sustained behaviour change.
• Design and oversee induction, change, and ongoing learning programmes that accelerate onboarding, build capability, and support continuous improvement.
• Increase engagement and adoption by leading enablement programmes that help users fully realise the value of procured products, identifying and addressing areas of low adoption through targeted interventions.
• Improve the onboarding experience by proactively identifying risks and opportunities, using customer feedback and performance data to streamline journeys, reduce friction, and shorten time to value.
• Use insights to drive outcomes by combining quantitative data and qualitative customer feedback to assess training effectiveness, identify automation and efficiency opportunities, and continuously refine enablement strategies to reduce churn and increase long-term value.
• Enable long-term success by embedding scalable, repeatable processes and learning frameworks that ensure consistent customer outcomes across teams and lifecycle stages.
• Deliver impactful initiatives by proactively owning and implementing cross-functional projects that improve the end-to-end customer journey, maximise product adoption, and drive measurable business impact.

What We’re Looking For:

• Previous Experience: You have proven experience working in a SaaS, product-led company, where you have led large-scale implementations and onboarding initiatives, driving adoption and ensuring a smooth experience for customers at all levels.
• Customer Relationship Management: You understand customer needs, respond quickly, and communicate clearly. You can guide users through challenges, answer questions confidently, and adjust your style to suit different stakeholders.
• Training & Influencing: You can explain product functionality in a way that’s practical and relevant, demonstrating and training stakeholders at all levels. You adapt your approach to ensure users feel confident and supported.
• Problem Solving & Critical Thinking: You anticipate challenges, quickly resolve issues, and identify ways to improve customer experience and adoption.
• Data-Informed Decisions: You use data and qualitative customer feedback to overcome challenges to adoption and risk of churn. You are able to use data to drive change, including creating new training plans or testing out new ways of working.

Our Principles in Action:

• Fix healthcare communication: All our efforts are centered here. We spend time on the frontlines to understand our users and the health system's challenges.
• Raise the bar: We have built an exceptional team to solve hard challenges. We hire for expertise and new ideas, maintaining high standards and only delivering work we’re proud of.
• Be a driver, not a passenger: We make things happen, focus on the right problems, and bring the energy to deliver ambitious goals.
• Succeed together: We succeed only as a team. Our mission is too important for anything less, so company success always comes first.
• Move with urgency: We’re on a mission, and every day lost is a missed opportunity to improve lives. We work at pace and focus on our mission, our users, and our impact.
• Be relentlessly resourceful: We embrace constraints as they force us to think differently, be creative, and focus.
• Embrace challenge: We choose constructive conflict over superficial harmony. We have tough conversations to reach the best decisions and hold each other accountable.

What We Can Offer:

• £50,000 - £70,000 + the value of £31,500 share options.
• Access to Happl - a flexible benefits provider with a given budget of £600 to spend on perks of your choice.
• We are office first, all accuFolk come to our office in Shoreditch 3 days per week, with the option to work remotely 2 days a week.
• Enhanced parental leave policy.
• Working abroad policy.
• Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!

Accurx is committed to being an inclusive employer. As part of this, we’re glad to accommodate candidates who need adjustments throughout the interview process. All successful candidates are asked to complete a Basic DBS check along with other pre-employment checks (referencing & right to work).