At a Glance
- Tasks: Support users in healthcare, providing empathetic solutions and expert product knowledge.
- Company: Accurx is on a mission to improve healthcare communication.
- Benefits: Competitive salary, flexible perks, and opportunities for professional growth.
- Other info: Hybrid role with a vibrant office culture and opportunities for career advancement.
- Why this job: Make a real difference in healthcare while developing your skills in a dynamic environment.
- Qualifications: Experience in user support and a passion for improving healthcare.
The predicted salary is between 32000 - 42000 £ per year.
At Accurx, the User Support team plays a critical role in helping our users, from healthcare staff in GP practices and hospitals to patients themselves, make the most of our products. We’re on a mission to fix the broken communication in healthcare, and your work here directly impacts the care received by millions across the UK.
This isn’t your typical support role. As well as speaking directly with users via Intercom, you’ll also have the opportunity to be assigned a specialism, becoming the expert in a particular area of our product. You’ll act as the bridge between our users, the support team, and our product team, ensuring that user feedback is heard and that upcoming features and changes are well communicated and understood. This is a unique opportunity to gain experience working closely with a product team while continuing to deliver hands-on, high-quality support to those who need it.
Your day to day tasks include:
- Speaking to users and patients via Intercom, offering clear, empathetic and solution-focused support.
- Becoming an expert in a designated area of the Accurx product, acting as the go-to for both the User Support team and our Product team.
- Collating and presenting user feedback, helping shape the development of new features.
- Preparing our internal teams and external users for upcoming product releases.
- Helping us continuously improve the way we support users, whether through better tooling, clearer documentation, or process improvements.
If you want to hear from some of our Accufolk about what it's like to work for us, take a look at a video from our 2024 summer conference!
We’d love to hear from you if:
- You’re passionate about improving healthcare and want to make a real difference to people’s lives.
- You’ve got experience working in user or customer support, especially with tools like Intercom, Zendesk, Freshdesk or other asynchronous chat platforms.
- You’re curious and collaborative, always looking to understand a problem fully and find the best way forward.
- You’re confident in communicating with a range of people, from GPs and receptionists to patients and product managers.
- You enjoy learning new systems and are excited by the idea of becoming an expert in a fast-moving tech product.
- Experience in a healthcare setting is a bonus, but not essential; we’re more interested in your mindset than your CV.
This is a hybrid role, you’ll be based in our Shoreditch office a minimum of three days per week, with the flexibility to work remotely the remaining days. You’ll occasionally work evening or weekend shifts as part of a rota, to help us maintain excellent support cover. Time off in lieu will be provided for any work outside of standard hours. You’ll report into one of our User Support Managers, with opportunities for growth across both the Support team and wider company.
At Accurx we believe in making every day count as we hold a vital role in supporting our users by driving innovative solutions to fix healthcare communication. We want everyone at Accurx to reflect our principles in how they work by looking to:
- Fix healthcare communication
- Raise the bar
- Be a driver, not a passenger
- Succeed together
- Move with urgency
- Be relentlessly resourceful
- Embrace challenge
What We Can Offer:
- £32,000 - £42,000 salary + the value of £14,500 share options
- Access to Happl - a flexible benefits provider with a given budget of £600 to spend on perks of your choice. Options include private health insurance, wellness providers and more.
- We are office first, all accuFolk come to our office in Shoreditch at least 3 days per week, with the option to work remotely 2 days a week.
- Allocated annual learning budget.
Remote User Support Specialist employer: Accurx
Accurx is an exceptional employer that prioritises the well-being and growth of its employees while making a significant impact on healthcare communication. With a vibrant work culture in Shoreditch, employees enjoy a hybrid working model, competitive salary, and access to flexible benefits, fostering both personal and professional development. The opportunity to specialise in product areas and collaborate closely with product teams ensures that every team member can contribute meaningfully to improving healthcare for millions across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Remote User Support Specialist
✨Tip Number 1
Get to know the company inside out! Research Accurx, their mission, and their products. This will not only help you in interviews but also show your genuine interest in making a difference in healthcare.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with a range of users, being clear and empathetic is key. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. This will demonstrate your resourcefulness and ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Accurx team!
We think you need these skills to ace Remote User Support Specialist
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for improving healthcare shine through. We want to see how much you care about making a difference in people's lives, so share any relevant experiences or motivations that drive you.
Tailor Your Experience:Make sure to highlight your experience in user or customer support, especially with tools like Intercom or Zendesk. We’re looking for specific examples of how you've helped users in the past, so don’t hold back on those success stories!
Be Clear and Concise:In your written application, clarity is key! Use straightforward language and get to the point quickly. We appreciate well-structured applications that are easy to read and understand, so keep it simple and engaging.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Accurx!
How to prepare for a job interview at Accurx
✨Know Your Stuff
Before the interview, make sure you’re familiar with Accurx’s products and how they impact healthcare communication. Research their mission and values, and think about how your experience aligns with their goals. This will show that you’re genuinely interested in the role and ready to contribute.
✨Practice Empathy
As a User Support Specialist, empathy is key. Prepare examples of how you've provided support in previous roles, especially in challenging situations. Think about how you can demonstrate your ability to communicate clearly and compassionately with users, whether they are healthcare professionals or patients.
✨Feedback is Gold
Accurx values user feedback, so be ready to discuss how you’ve collected and presented feedback in past roles. Think about specific instances where your insights led to improvements. This will highlight your proactive approach and your understanding of the importance of user input in product development.
✨Show Your Curiosity
Demonstrate your eagerness to learn and adapt. Be prepared to discuss how you approach learning new systems and technologies. Share examples of how you’ve become an expert in a particular area in the past, as this aligns perfectly with the specialism aspect of the role.
