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For Companies At a Glance
- Tasks: Lead training initiatives to enhance communication in healthcare and improve patient care.
- Company: Join a fast-growing tech company transforming healthcare communication.
- Benefits: Competitive salary, share options, flexible benefits, and free meals.
- Why this job: Make a real impact on healthcare by empowering NHS staff with essential tools.
- Qualifications: Experience in SaaS onboarding and strong customer relationship skills required.
- Other info: Dynamic team culture focused on innovation and collaboration.
The predicted salary is between 42000 - 84000 £ per year.
Healthcare systems are struggling; our solution is communication. We have a bold vision: everyone involved in a patient's care - including the patient - should be able to communicate easily with each other. We believe every NHS staff member should be using our software to make that happen. We want to make healthcare genuinely better. We are solving one of the biggest challenges of our generation, and to do this, we need the best talent possible to help us raise the bar.
Our products are used daily by over 98% of GP practices and half of NHS hospitals, impacting millions of lives. As a Training Manager at Accurx, you will play a vital role in helping NHS organisations and care providers successfully adopt our products, enabling better patient communication and improved care outcomes. You will guide customers through their journey with our tools, providing clear, practical training and ongoing support to ensure every user can confidently integrate Accurx into their daily workflows. You will monitor adoption and engagement throughout the contract, ensuring our products are fully embedded in clinical practice. As the primary point of contact during onboarding, you will build strong, trust-based relationships, helping customers get the most from our products and improving the experience for both users and patients.
The Unique Challenges You'll Solve
- Lead change and enable adoption during major operational transitions, ensuring clear communication, smooth implementation, and sustained behaviour change.
- Design and oversee induction, change, and ongoing learning programmes that accelerate onboarding, build capability, and support continuous improvement.
- Increase engagement and adoption by leading enablement programmes that help users fully realise the value of procured products, identifying and addressing areas of low adoption through targeted interventions.
- Improve the onboarding experience by proactively identifying risks and opportunities, using customer feedback and performance data to streamline journeys, reduce friction, and shorten time to value.
- Use insights to drive outcomes by combining quantitative data and qualitative customer feedback to assess training effectiveness, identify automation and efficiency opportunities, and continuously refine enablement strategies to reduce churn and increase long-term value.
- Enable long-term success by embedding scalable, repeatable processes and learning frameworks that ensure consistent customer outcomes across teams and lifecycle stages.
- Deliver impactful initiatives by proactively owning and implementing cross-functional projects that improve the end-to-end customer journey, maximise product adoption, and drive measurable business impact.
What We're Looking For
- Previous Experience: You have proven experience working in a SaaS, product-led company, where you have led large-scale implementations and onboarding initiatives, driving adoption and ensuring a smooth experience for customers at all levels.
- Customer Relationship Management: You understand customer needs, respond quickly, and communicate clearly. You can guide users through challenges, answer questions confidently, and adjust your style to suit different stakeholders.
- Training & Influencing: You can explain product functionality in a way that’s practical and relevant, demonstrating and training stakeholders at all levels. You adapt your approach to ensure users feel confident and supported.
- Problem Solving & Critical Thinking: You anticipate challenges, quickly resolve issues, and identify ways to improve customer experience and adoption.
- Data-Informed Decisions: You use data and qualitative customer feedback to overcome challenges to adoption and risk of churn. You are able to use data to drive change, including creating new training plans or testing out new ways of working.
Our Principles in Action
- Fix healthcare communication: All our efforts are centered here. We spend time on the frontlines to understand our users and the health system's challenges.
- Raise the bar: We have built an exceptional team to solve hard challenges. We hire for expertise and new ideas, maintaining high standards and only delivering work we're proud of.
- Be a driver, not a passenger: We make things happen, focus on the right problems, and bring the energy to deliver ambitious goals.
- Succeed together: Our mission is too important for anything less, so company success always comes first.
- Move with urgency: We’re on a mission, and every day lost is a missed opportunity to improve lives.
- Be relentlessly resourceful: We embrace constraints as they force us to think differently, be creative, and focus.
- Embrace challenge: We choose constructive conflict over superficial harmony. We have tough conversations to reach the best decisions and hold each other accountable.
What We Can Offer
- £50,000 - £70,000 + the value of £31,500 share options.
- Access to Happl - a flexible benefits provider with a given budget of £600 to spend on perks of your choice.
- We are office first, all accuFolk come to our office in Shoreditch 3 days per week, with the option to work remotely 2 days a week.
- Enhanced parental leave policy.
- Working abroad policy.
- Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!
- And much more.
About Accurx
We’re a fast-growing healthcare technology company which makes it easier for patients and healthcare teams to communicate. Accurx is where conversations happen with and about patients. Our software helps doctors, nurses, pharmacists, administrators and other professionals to seamlessly connect with both patients and each other. Our mission is simple: everything we do is to make patients healthier and healthcare staff happier. Today, Accurx is used in 98% of GP practices nationwide and every day more healthcare professionals are using our software in hospitals, pharmacies, care homes and the community.
Accurx is committed to being an inclusive employer. As part of this, we’re glad to accommodate candidates who need adjustments throughout the interview process.
All successful candidates are asked to complete a Basic DBS check along with other pre-employment checks (referencing & right to work).
Training Manager in London employer: Accurx
Contact Detail:
Accurx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare tech space, especially those who work at Accurx or similar companies. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for your interview by understanding our mission and values. Show us how your experience aligns with our goal of improving healthcare communication. We love candidates who are passionate about making a difference!
✨Tip Number 3
Practice your training delivery skills! Since the role involves guiding users through our products, being able to explain complex ideas simply is key. Try explaining our software to a friend or family member to hone your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making an impact in healthcare.
We think you need these skills to ace Training Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Training Manager role. Highlight your experience in SaaS and how you've driven adoption in previous roles. We want to see how you can help us improve healthcare communication!
Showcase Your Training Skills: Since this role is all about training and influencing, share specific examples of how you've successfully trained others in the past. We love seeing practical examples that demonstrate your ability to adapt your style to different audiences.
Be Data-Driven: We’re big on using data to inform decisions, so don’t shy away from sharing how you've used data and customer feedback to enhance training programmes or improve user adoption. Show us how you can drive change with insights!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our mission and values!
How to prepare for a job interview at Accurx
✨Know the Product Inside Out
Before your interview, make sure you understand Accurx's products and how they improve communication in healthcare. Familiarise yourself with their features and benefits, as well as any recent updates or case studies. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Training Skills
Prepare to discuss your previous experience in training and onboarding, especially in a SaaS environment. Think of specific examples where you've successfully led training sessions or improved user adoption. Be ready to explain your approach to adapting training styles for different audiences, as this is crucial for the Training Manager role.
✨Emphasise Customer Relationship Management
Highlight your ability to build strong relationships with customers. Share examples of how you've effectively communicated with stakeholders at various levels and resolved their challenges. This will show that you can guide users through their journey with Accurx's tools and ensure a smooth onboarding experience.
✨Use Data to Drive Decisions
Be prepared to discuss how you've used data and customer feedback to inform your training strategies in the past. Talk about specific metrics you've tracked and how you've adjusted your approach based on insights. This will demonstrate your analytical skills and commitment to continuous improvement, which are key for success in this role.
