Head of Enterprise Implementation & Delivery in London

Healthcare systems are struggling; our solution is communication. We have a bold vision: everyone involved in a patient’s care - including the patient - should be able to communicate easily with each other. And we believe every NHS staff member should be using our software to make that happen. We want to make healthcare genuinely better.

We are solving one of the biggest challenges of our generation, and to do this, we need the best talent possible to help us raise the bar. Our products are used daily by over 98% of GP practices and half of NHS hospitals, impacting millions of lives. As Head of Implementation and Delivery, your role will be mission-critical and you will be central to shaping the core communication infrastructure of the NHS. You’ll directly enable faster, safer, and more accessible patient care.

You will own and scale our Implementation and Delivery function, leading a high-performing team responsible for the successful delivery, activation, and training of users and customers across the UK health system. You’ll define and oversee our implementation strategy across all market segments. You’ll build organisational capability, and ensure strong governance and risk management at scale by driving measurable, system-wide impact and work closely in influencing commercial, product, and operational strategy.

To give a flavour of what you might be working on, right now we are focused on:

• Implementing our AI Scribe across GP practices, hospitals, and other care settings, and ensuring every patient leaves an appointment with a clearly documented summary.
• Translating our expertise from implementing total triage in GP practices to improve how hospital specialist services deliver care.
• Powering communication for Integrated Neighbourhood Teams, a new type of service bringing together staff from different organisations that is pivotal to the government’s 10-year plan.

The Unique Challenges You’ll Solve:

This isn’t just about running an implementation team. You’ll be:

• Building and scaling a national implementation capability: Defining the long-term vision, operating model, governance, and risk frameworks that enable predictable, successful and high-quality delivery across increasingly complex NHS environments.
• Leading enterprise, system-level digital enablement: Overseeing complex, multi-stakeholder NHS Trust and ICT rollouts, developing scalable playbooks, and ensuring delivery drives measurable operational change.
• Driving performance, accountability, and cross-functional alignment at scale: Owning delivery health and KPIs (time-to-value, predictability, adoption, NPS), acting as executive escalation point, and partnering with Sales, Product and Customer Experience to align commercial commitments, roadmap decisions, and long-term customer impact.
• Managing and developing managers: Leading a team of managers who in turn deliver across regions and accounts, ensuring consistency, accountability, and performance across the function.

What We’re Looking For:

We need a Head of Implementation and Delivery who embodies our Principles and thrives on significant challenges. We’re seeking the core skills below, coupled with a mindset ready for real impact.

• Proven implementation and delivery expertise: Extensive experience in high-growth SaaS or technology organisations, delivering complex, enterprise-level programmes.
• Strong people leadership: Significant experience managing multi-layer teams and developing managers.
• Operational design and scaling: Demonstrated ability to build and scale operational functions.
• Commercial acumen: Confident making decisions that impact revenue and growth.
• Cross-market experience: Able to oversee and advise on work across multiple market segments and stakeholder types.
• Programme oversight: Track record of overseeing complex, enterprise-level software or digital enablement initiatives.

Our Principles in Action:

• Fix healthcare communication: Healthcare systems are struggling; our solution is communication - all of our efforts are centred here.
• Raise the bar: We have built an exceptional team to solve hard challenges. We hire for expertise and new ideas, maintaining high standards, giving honest feedback, and only delivering work we’re proud of.
• Be a driver, not a passenger: We make things happen, focus on the right problems, and bring the energy to deliver ambitious goals.
• Succeed together: We succeed only as a team. Our mission is too important for anything less, so company success always comes first.
• Move with urgency: We’re on a mission, and every day lost is a missed opportunity to improve lives. We work at pace and focus on our mission, our users, and our impact.
• Be relentlessly resourceful: We embrace constraints as they force us to think differently, be creative, and focus.
• Embrace challenge: We value constructive conflict over harmony, having tough conversations for the best outcome.

What We Can Offer:

We believe in supporting our team to do their best work, and thrive both professionally and personally.

• £90,000 - £105,000 salary + £50,750 share options.
• Access to Happl - a flexible benefits provider with a given budget of £400 to spend on perks of your choice. Options include private health insurance, wellness providers and more.
• Flexible Working: We are an office first culture and ask you are in at least 3 days a week.
• Enhanced parental leave policy.
• We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!
• And much more.

We’re a fast-growing healthcare technology company which makes it easier for patients and healthcare teams to communicate. Accurx is where conversations happen with and about patients. Our software helps doctors, nurses, pharmacists, administrators and other professionals to seamlessly connect with both patients and each other.

Our mission is simple: everything we do is to make patients healthier and healthcare staff happier. Today, Accurx is used in 98% of GP practices nationwide and every day more healthcare professionals are using our software in hospitals, pharmacies, care homes and the community.

We’re passionate about staying close to our users, which is why everyone at Accurx visits a GP practice at least twice a quarter to understand how a practice runs, the difficulties they face with technologies and how we can help.

Accurx is committed to being an inclusive employer. As part of this, we’re glad to accommodate candidates who need adjustments throughout the interview process.

All successful candidates are asked to complete a Basic DBS check along with other pre-employment checks (referencing & right to work).