Community Lead in London

Accurx is where conversations happen with and about patients in the NHS. For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. At Accurx, we're changing that by building a single, system-wide platform that connects everyone through communication.

What started as a way for GPs to text a patient has now evolved into an all-in-one digital toolkit used by 98% of GP practices and 68% (and growing!) of NHS Trusts. Our platform now powers Total Triage to manage patient demand, and Self-Book that lets patients schedule their own appointments in seconds. We've automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff-to-staff communication to happen instantly across different care settings. We're now pushing the boundaries of the consultation itself with Accurx Scribe, our AI-powered note-taker that drafts medical notes in real-time.

As our Community Lead, your role will be central to shaping how healthcare professionals connect, learn from one another, and advocate for better communication across the NHS. You'll support and scale one of the most engaged clinical communities in the UK, ensuring users feel supported day to day, while turning their insights into a core driver of product adoption, advocacy and brand trust.

The challenges you'll solve as our Community Lead:

• Building strategic and large-scale communities: Shaping and delivering the long-term vision for our primary and secondary care communities, with community playing a clear role in driving product adoption and advocacy, not just engagement. This is a hands-on role: you'll be actively running community campaigns, as well as setting direction.
• Turning unstructured clinical conversations into scalable content: Creating repeatable, scalable ways to transform high-volume community conversations into user-led content, learning assets and programmes, using strong storytelling to make Accurx's value clear and compelling across the market.
• Scaling advocacy through ambassadors and peer influence: Owning and evolving large-scale ambassador and super-user programmes that enable clinicians to influence peers authentically, and aligning this work closely with product and marketing priorities.
• Evolving our community platforms and programmes: Making thoughtful calls on when existing tools are 'good enough' and when they aren't, and helping Accurx invest in the right platforms, processes and operating models to support a growing, multi-product, multi-care-setting community.

You should apply if...

• You have proven experience building and growing large-scale communities (thousands of users), ideally in SaaS, tech or healthcare, this is essential for the role.
• You've used community as a core driver of growth, product adoption or brand advocacy, rather than it being primarily focused on support, account management or research.
• You have a strong track record of designing, running or scaling ambassador programmes or super-user initiatives that drive peer-to-peer learning and influence.
• You can point to clear examples of turning unstructured community conversations into scalable, user-led content, with strong written communication and storytelling skills.
• You bring a data-informed and tool-savvy mindset, using signals, feedback and AI to scale insight capture and content without losing authenticity.
• You're a strong cross-functional collaborator, comfortable partnering closely with Product, User Research, Product Marketing and Events.

What's in it for me?

You'll be joining an established but fast-growing Tech for Good movement, where we're led by our Principles and our mission to Fix Healthcare Communication. £65,000 - £85,000 salary + £50,750 share options. Benefits to suit you: adjust your healthcare cover, your pension or life insurance, whatever stage you're at in life. Flexible Working: We are an office first culture and ask that you're in our (dog-friendly) Shoreditch office 3 days a week, with core hours of 10am–4pm. Time off: You'll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year. Family matters: We offer enhanced parental leave, fertility support and parental loss support. We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!

Want to know more about the company or the hiring process? Check out our Careers page and Candidate hub. Find us across social media: Medium, LinkedIn, X, Instagram and YouTube.