IT Engineer (12 month - FTC)

Accurx is solving healthcare productivity for the NHS. For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. At Accurx, we’re changing that by building a single, system-wide platform that helps every patient get gold-standard, efficient, and joined-up care. What started as a way for GPs to text a patient has now evolved into an all-in-one digital toolkit used by 98% of GP practices. Our platform now powers Total Triage to manage patient demand, and Self-Book, which lets patients schedule their own appointments in seconds. We’ve automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff-to-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with Accurx Scribe, our AI-powered note-taker that drafts medical notes in real-time. We’re not just shipping features. We’re giving clinicians their time back and ensuring every patient journey is as smooth as it should be.

Challenges you’ll solve:

• Own a large share of the IT ticket queue, triaging, diagnosing and resolving First and Second Line issues for end users across the business.
• Help run onboarding and offboarding processes, including device builds and new joiner setup.
• Provision and manage access across our suite of software and tools.
• Manage our device fleet through MDM - covering enrolment, configuration, patching and updates.
• Perform routine IT maintenance, keep our documentation current, and pick up on-premises hardware and AV work where needed.
• Script away repetitive tasks to reduce the manual load on the team.
• Support the wider team on technical initiatives and projects on the IT roadmap.

You should apply if:

• You have a few years of hands-on IT support experience and can work through a busy queue independently, without much hand-holding.
• You are reliable, methodical, follow through, close tickets properly and keep users updated along the way.
• You enjoy getting to the bottom of an issue, and know when something needs escalating rather than sitting on it.
• You have experience writing scripts (Bash, PowerShell, Python or similar) to automate processes, and look for the chance to do it.
• You love working on a team where people continuously learn, solve complex problems, and celebrate success together.
• You are highly organised with a high volume of tickets alongside routine maintenance; you know how to prioritise your workload and keep things moving.
• You get things done at pace, get up to speed quickly, and make a visible difference within the year.

What’s in it for me?

• You'll be joining an established but fast-growing Tech for Good movement, where we're led by our Principles and our mission to solve healthcare productivity.
• £60,000 salary.
• Benefits to suit you: adjust your healthcare cover, your pension or life insurance, whatever stage you’re at in life.
• Flexible working: We are an office-first culture and ask that you’re in our (dog-friendly) Shoreditch office 3 days a week, with core hours of 10am - 4pm.
• Time off: You’ll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year.
• We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!