Engineering Manager (Appointments)

Healthcare systems are struggling; our solution is communication. We have a bold vision: everyone involved in a patient’s care - including the patient - should be able to communicate with each other, and we believe every NHS staff member should be using our software to make that happen. We want to make healthcare genuinely better.

Our products are used daily by over 98% of GP practices and half of NHS hospitals sending an average of over 25 million messages every month, impacting millions of lives. As an Engineering Manager, your role will be mission-critical and you will be central to shaping the core communication infrastructure of the NHS. You will directly enable faster, safer, and more accessible patient care, while also helping teams solve customer problems and leading the team that owns a specific set of capabilities within the Accurx product.

To give a flavour of what Accurx is working on right now, we are focused on:

• Powering communication for Integrated Neighbourhood Teams, a new type of service bringing together staff from different organisations that is pivotal to the government’s 10-year plan.
• Maintaining and enhancing appointment-booking workflows to simplify how GP practices manage appointments, reduce admin burden and improve patient access.

What you’ll do:

• You’ll be helping the team to build an extensible integrations framework so that we can interoperate with dozens of existing healthcare systems, in a scalable and repeatable fashion.
• You’ll have a highly skilled team and flexible team structure, working with consultants and specialists in integrations.
• You’ll need to balance an evolving roadmap as we engage with new healthcare organisations with bespoke requirements, with building a best in class product.
• You manage the process and the mechanisms used by the team to deliver on their commitments.
• You take the lead in ensuring goals are achievable, with appropriate assessment and decomposition of work, sequencing, and capacity planning (in collaboration with the expertise in your team).
• You ensure the team manage the health of their systems confidently and responsibly.
• Guide technical direction: Work with the engineers on your team to make appropriate architectural and system design decisions within your team’s product area. Champion best practices around code quality, monitoring, alerting, and service health.
• Lead and grow your team: Manage and mentor your engineers, supporting recruitment, development, performance reviews, promotions, and conflict resolution. Build a culture that is collaborative, high-performing, and focused on delivering impact.
• Enable cross-team success: Collaborate with other engineering managers, product managers, and stakeholders to unblock dependencies and ensure alignment across the business.

The unique challenges we want you to solve:

• Balancing product delivery with technical health by representing the team’s decisions, trade-offs, and priorities to non-technical stakeholders.
• Driving continuous improvement by using data to monitor delivery flow and proactively addressing obstacles to ensure commitments are met.
• Fostering a high-performance culture by providing feedback, growth opportunities, and support to your engineers.

What success looks like in this role:

• Your product team consistently delivers high-quality features.
• Engineers feel supported, motivated, and clear on their priorities, and are performing well as individuals and a team.
• Technical decisions contribute to a reliable, scalable, and secure platform used by millions of NHS staff, especially important as we scale.
• Delivery plans are transparent, measurable, and aligned to organisational goals.

What we’re looking for:

• We need an Engineering Manager who embodies our Principles and thrives on significant challenges. We’re seeking the core skills below, coupled with a mindset ready for real impact.
• Strong technical background with experience in C# or Java, or a similar role within the software delivery lifecycle.
• Experience in user-centric, multidisciplinary teams, working closely with product, UX, and commercial functions.
• A strong business mindset to work effectively with both technical and non-technical stakeholders.
• Delivery-focused with experience in agile teams, able to create clear delivery plans that ensure visibility on results and impact.
• An understanding of best practices around monitoring, alerting, and maintaining service health.
• The ability to contribute to technical decisions and participate in discussions on system and service design.
• Strong management experience overseeing the full employee lifecycle, including recruitment, conflict resolution, performance management, and promotions.

Our Principles in action:

• Fix healthcare communication: Healthcare systems are struggling; our solution is communication - all of our efforts are centered here.
• Raise the bar: We have built an exceptional team to solve hard challenges. We hire for expertise and new ideas, maintaining high standards, giving honest feedback, and only delivering work we’re proud of.
• Be a driver, not a passenger: We make things happen, focus on the right problems, and bring the energy to deliver ambitious goals.
• Succeed together: We succeed only as a team. Our mission is too important for anything less, so company success always comes first.
• Move with urgency: We’re on a mission, and every day lost is a missed opportunity to improve lives. We work at pace and focus on our mission, our users, and our impact.
• Be relentlessly resourceful: We embrace constraints as they force us to think differently, be creative, and focus.
• Embrace challenge: We value constructive conflict over harmony, having tough conversations for the best outcome.

What we can offer:

• £75,000 - £105,000 salary + the value of 50,700 share options.
• Access to Happl - a flexible benefits provider with a given budget of £600 to spend on perks of your choice. Options include private health insurance, wellness providers and more.
• We are office first, all accuFolk come to our office in Shoreditch at least 3 days per week, with the option to work remotely 2 days a week.
• Allocated annual learning & development budget.
• Enhanced parental leave policy.
• Prayer, meditation and breastfeeding room.
• Working abroad policy.
• We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!
• And much more.

Like the sound of this role and want to know more about the company? Here’s more about us:

We’re a fast-growing healthcare technology company which makes it easier for patients and healthcare teams to communicate. Accurx is where conversations happen with and about patients. Our software helps doctors, nurses, pharmacists, administrators and other professionals to seamlessly connect with both patients and each other.

Our mission is simple: everything we do is to make patients healthier and healthcare staff happier. Today, Accurx is used in 98% of GP practices nationwide and every day more healthcare professionals are using our software in hospitals, pharmacies, care homes and the community.

We’re passionate about staying close to our users, which is why everyone at Accurx visits a GP practice at least twice a quarter to understand how a practice runs, the difficulties they face with technologies and how we can help.

Diversity & Inclusion: Accurx is committed to being an inclusive employer. As part of this, we’re glad to accommodate candidates who need adjustments throughout the interview process.

Pre-employment Screening: All successful candidates are asked to complete a Basic DBS check along with other pre-employment checks (referencing & right to work).