At a Glance
- Tasks: Support users in healthcare, providing empathetic solutions and expert product knowledge.
- Company: Accurx is on a mission to improve healthcare communication.
- Benefits: Competitive salary, share options, flexible perks, and learning opportunities.
- Other info: Hybrid role with growth opportunities and a supportive team culture.
- Why this job: Make a real difference in healthcare while developing your skills in a dynamic environment.
- Qualifications: Experience in user support and strong communication skills are essential.
The predicted salary is between 32000 - 42000 £ per year.
At Accurx, the User Support team plays a critical role in helping our users, from healthcare staff in GP practices and hospitals to patients themselves, make the most of our products. We’re on a mission to fix the broken communication in healthcare, and your work here directly impacts the care received by millions across the UK.
This isn’t your typical support role. As well as speaking directly with users via Intercom, you’ll also have the opportunity to be assigned a specialism, becoming the expert in a particular area of our product. You’ll act as the bridge between our users, the support team, and our product team, ensuring that user feedback is heard and that upcoming features and changes are well communicated and understood. This is a unique opportunity to gain experience working closely with a product team while continuing to deliver hands-on, high-quality support to those who need it.
Your day to day tasks include:
- Speaking to users and patients via Intercom, offering clear, empathetic and solution-focused support.
- Becoming an expert in a designated area of the Accurx product, acting as the go-to for both the User Support team and our Product team.
- Collating and presenting user feedback, helping shape the development of new features.
- Preparing our internal teams and external users for upcoming product releases.
- Helping us continuously improve the way we support users, whether through better tooling, clearer documentation, or process improvements.
If you want to hear from some of our Accufolk about what it's like to work for us, take a look at a video from our 2024 summer conference!
We’d love to hear from you if:
- You’re passionate about improving healthcare and want to make a real difference to people’s lives.
- You’ve got experience working in user or customer support, especially with tools like Intercom, Zendesk, Freshdesk or other asynchronous chat platforms.
- You’re curious and collaborative, always looking to understand a problem fully and find the best way forward.
- You’re confident in communicating with a range of people, from GPs and receptionists to patients and product managers.
- You enjoy learning new systems and are excited by the idea of becoming an expert in a fast-moving tech product.
- Experience in a healthcare setting is a bonus, but not essential; we’re more interested in your mindset than your CV.
This is a hybrid role, you’ll be based in our Shoreditch office a minimum of three days per week, with the flexibility to work remotely the remaining days. You’ll occasionally work evening or weekend shifts as part of a rota, to help us maintain excellent support cover. Time off in lieu will be provided for any work outside of standard hours. You’ll report into one of our User Support Managers, with opportunities for growth across both the Support team and wider company.
At Accurx we believe in making every day count as we hold a vital role in supporting our users by driving innovative solutions to fix healthcare communication. We want everyone at Accurx to reflect our principles in how they work by looking to:
- Fix healthcare communication
- Raise the bar
- Be a driver, not a passenger
- Succeed together
- Move with urgency
- Be relentlessly resourceful
- Embrace challenge
What We Can Offer:
- £32,000 - £42,000 salary + the value of £14,500 share options
- Access to Happl - a flexible benefits provider with a given budget of £600 to spend on perks of your choice. Options include private health insurance, wellness providers and more.
- We are office first, all accuFolk come to our office in Shoreditch at least 3 days per week, with the option to work remotely 2 days a week.
- Allocated annual learning budget.
Remote User Support Specialist in Derry employer: Accurx
Accurx is an exceptional employer that prioritises the well-being and growth of its employees while making a significant impact on healthcare communication. With a vibrant work culture in Shoreditch, employees enjoy a hybrid working model, competitive salary, and access to flexible benefits, fostering both personal and professional development. The opportunity to specialise in product areas and collaborate closely with product teams ensures that every team member can contribute meaningfully to improving healthcare for millions across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Remote User Support Specialist in Derry
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Accurx's mission and values. Understanding how they aim to fix healthcare communication will help you connect your experiences to their goals.
✨Tip Number 2
Practice your communication skills! Since you'll be talking to a range of users, role-play common scenarios with a friend. This will help you sound confident and empathetic when you're on the spot.
✨Tip Number 3
Show off your curiosity! During interviews, ask insightful questions about the product and user feedback processes. This shows you're genuinely interested in becoming an expert and improving user support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Remote User Support Specialist in Derry
Some tips for your application 🫡
Show Your Passion for Healthcare:When writing your application, let your passion for improving healthcare shine through. We want to see how you can make a real difference in people's lives, so share any relevant experiences or motivations that drive you.
Highlight Your Support Experience:Make sure to showcase your experience in user or customer support, especially with tools like Intercom or Zendesk. We’re looking for someone who’s confident in communicating with a range of people, so don’t hold back on those examples!
Be Curious and Collaborative:We love candidates who are curious and eager to understand problems fully. In your application, mention times when you’ve worked collaboratively to find solutions or improved processes. This will show us you’re the right fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Accurx
✨Know the Product Inside Out
Before your interview, take some time to explore Accurx's products. Familiarise yourself with their features and how they improve communication in healthcare. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Empathy
As a User Support Specialist, empathy is key. Prepare examples from your past experiences where you provided support with understanding and compassion. Highlight how you resolved issues while keeping the user's feelings in mind.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to deal with difficult users or complex issues. Practise articulating your thought process and the steps you took to resolve these challenges.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, upcoming product features, or how user feedback shapes development. This shows your enthusiasm for the role and your desire to contribute meaningfully.
