At a Glance
- Tasks: Lead community engagement and shape user connections in healthcare communication.
- Company: Join Accurx, a fast-growing healthcare tech company transforming patient care.
- Benefits: Competitive salary, flexible perks, free meals, and enhanced parental leave.
- Other info: Dynamic team culture focused on collaboration and innovation.
- Why this job: Make a real impact on healthcare by improving communication for millions.
- Qualifications: Experience in community strategy, user insights, and programme design.
The predicted salary is between 55000 - 75000 £ per year.
At Accurx, we have a bold vision: everyone involved in a patient’s care—including the patient—should be able to communicate easily with each other. We believe every NHS staff member should be using our software to make that happen. Our products are used daily by over 98% of GP practices and half of NHS hospitals, impacting millions of lives. As a Community Lead, your role will be mission-critical and you will be central to shaping how users connect, learn and advocate for better communication across the NHS.
You’ll support and scale one of the most engaged clinical communities in the UK—ensuring users feel supported day to day, while turning their insights into meaningful content, programmes, and initiatives that help drive safer, faster, and more connected patient care.
Unique Challenges You’ll Solve:- Building a strategic and scalable community ecosystem: designing and delivering the long-term vision for our primary and secondary care communities, ensuring they are structured, sustainable and central to how the NHS learns and collaborates.
- Turning unstructured clinical conversations into meaningful impact: creating repeatable, insight-led processes and content workflows that transform daily discussions into resources that boost product understanding, advocacy and real-world improvement.
- Evolving platforms and programmes to support national scale: evaluating and shaping the digital infrastructure, ambassador programme and community operations required for Accurx to grow its community across new care settings and user groups.
- Community strategy experience within SaaS, tech or healthcare, ideally with primary or secondary care users.
- Strong user insight capabilities, able to understand clinical behaviours and translate them into clear community priorities.
- Programme design and scaling, with experience building ambassador programmes, engagement frameworks or structured insight workflows.
- Exceptional content and communication skills to turn unstructured peer conversations into learning-focused, user-led content.
- Data-driven decision making, using analytics and feedback to assess community health, identify trends and refine strategy.
- Cross-functional collaboration, partnering with Product, User Research, Product Marketing and Events to drive shared outcomes.
- Adaptability and a growth mindset – comfortable guiding users through platform evolution, new care settings, and organisational change.
- Fix healthcare communication: Healthcare systems are struggling; our solution is communication - all of our efforts are centred here.
- Raise the bar: We have built an exceptional team to solve hard challenges. We hire for expertise and new ideas, maintaining high standards, giving honest feedback, and only delivering work we’re proud of.
- Be a driver, not a passenger: We make things happen, focus on the right problems, and bring the energy to deliver ambitious goals.
- Succeed together: We succeed only as a team. Our mission is too important for anything less, so company success always comes first.
- Move with urgency: We’re on a mission, and every day lost is a missed opportunity to improve lives. We work at pace and focus on our mission, our users, and our impact.
- Be relentlessly resourceful: We embrace constraints as they force us to think differently, be creative, and focus.
- Embrace challenge: We value constructive conflict over harmony, having tough conversations for the best outcome.
- £65,000 – £85,000 salary + £50,750 share options
- Access to Happl – a flexible benefits provider with a budget of £600 to spend on perks of your choice. Options include private health insurance, wellness providers and more.
- Flexible Working: We are an office-first culture and ask you to be in at least 3 days a week.
- Enhanced parental leave policy
- Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat.
- And much more.
About Us: We’re a fast-growing healthcare technology company which makes it easier for patients and healthcare teams to communicate. Accurx is where conversations happen with and about patients. Our software helps doctors, nurses, pharmacists, administrators and other professionals to seamlessly connect with both patients and each other. Our mission is simple: everything we do is to make patients healthier and healthcare staff happier. Today, Accurx is used in 98% of GP practices nationwide and everyday more healthcare professionals are using our software in hospitals, pharmacies, care homes and the community.
Diversity & Inclusion: Accurx is committed to being an inclusive employer. As part of this, we’re glad to accommodate candidates who need adjustments throughout the interview process.
Pre-employment Screening: All successful candidates are asked to complete a Basic DBS check along with other pre-employment checks (referencing & right to work). If you’d like to ask questions before you apply please email jobs@accurx.com.
Community Lead employer: Accurx
Accurx is an exceptional employer, dedicated to transforming healthcare communication and making a meaningful impact on patient care. With a vibrant office culture that includes free healthy meals, flexible working arrangements, and a commitment to employee growth through innovative community engagement, we empower our team to thrive in their roles. Join us in our mission to enhance the NHS experience while enjoying competitive salaries and unique benefits that prioritise your well-being and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Community Lead
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Accurx on LinkedIn. Ask them about their experiences and any tips they might have for landing the Community Lead role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by diving deep into Accurx's mission and values. Think about how your experience aligns with their goal of improving healthcare communication. Be ready to share specific examples of how you've driven community engagement in the past.
✨Tip Number 3
Showcase your adaptability! Accurx is looking for someone who can guide users through changes. Prepare stories that highlight your ability to navigate challenges and help others adapt to new systems or processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and making a difference in healthcare communication.
We think you need these skills to ace Community Lead
Some tips for your application 🫡
Show Your Passion for Communication:When writing your application, let your enthusiasm for improving healthcare communication shine through. We want to see how you can contribute to our mission of making patient care better through effective communication.
Highlight Relevant Experience:Make sure to showcase any community strategy experience you have, especially within SaaS, tech, or healthcare. We’re looking for specific examples that demonstrate your ability to engage users and create impactful programmes.
Be Data-Driven:We love a good data story! Use your application to illustrate how you've used analytics and feedback in the past to shape community strategies. This will show us that you understand the importance of measuring success.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Accurx
✨Know Your Community Strategy
Before the interview, dive deep into community strategy within SaaS, tech, or healthcare. Be ready to discuss how you can build and scale a community ecosystem that aligns with Accurx's mission of improving communication in healthcare.
✨Showcase User Insight Skills
Prepare examples of how you've translated user insights into actionable community priorities. Highlight your ability to understand clinical behaviours and how this knowledge can drive engagement and advocacy among users.
✨Demonstrate Content Creation Expertise
Think about how you can turn unstructured conversations into valuable content. Bring examples of past programmes or initiatives where you transformed discussions into learning-focused resources that benefited users.
✨Emphasise Cross-Functional Collaboration
Be ready to talk about your experience working with different teams, like Product and User Research. Show how your collaborative approach can help drive shared outcomes and enhance the community experience at Accurx.
