Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead onboarding and retention strategies to enhance customer success in healthcare tech.
- Company: Join a fast-growing healthcare technology company making a real difference.
- Benefits: Competitive salary, equity options, flexible benefits, and free healthy meals.
- Why this job: Impact millions by improving patient communication and healthcare outcomes.
- Qualifications: Strong communication, project management, and problem-solving skills required.
- Other info: Dynamic office culture with opportunities for professional growth and development.
The predicted salary is between 50000 - 70000 £ per year.
Location: HQ
Employment Type: Full time
Department: Go-To-Market Customer Success
Compensation: £50K – £70K • £31.5K Equity
Healthcare systems are struggling; our solution is communication. We have a bold vision: everyone involved in a patient’s care - including the patient - should be able to communicate easily with each other. And we believe every NHS staff member should be using our software to make that happen. We want to make healthcare genuinely better.
We are solving one of the biggest challenges of our generation, and to do this, we need the best talent possible to help us raise the bar… this is where you come in. Our products are used daily by over 98% of GP practices and half of NHS hospitals, impacting millions of lives.
As a Customer Success Implementation Manager at Accurx, you’ll play a key role in helping NHS organisations and care providers successfully adopt our products, enabling better patient communication and improved care outcomes. You’ll lead the delivery and implementation of solutions our customers have procured, providing clear, effective training on both new and existing tools.
You’ll monitor adoption throughout the contract to ensure our products are fully embedded in clinical workflows, supporting the Implementation team to meet activation targets and deliver every project on time. As the primary contact during implementation, you’ll build strong relationships with customers, empowering them to get the most from Accurx’s products and ultimately improve patient experiences.
The Unique Challenges You’ll Solve
- Leading programs of work for users to drive recurring usage of procured products where adoption might have fallen below target.
- Identifying risks and mitigations for process improvement across the team to improve the overall onboarding and product implementation experience.
- Using data and qualitative customer feedback to overcome challenges to adoption and risk of churn.
- Consistently striving to improve our overall delivery and user experience when getting started with our product to maintain high adoption and promote contract retention.
- Putting in place long-term processes and strategies so that the same problems or challenges aren’t repeated.
- Proactively identifying and delivering impactful projects to improve the overall Customer Success function.
What We’re Looking For
- Customer Relationship Management
- Planning & Project Management
- Communication, Training & Influencing
- Risk Management, Problem Solving & Critical Thinking
- Data-Driven Approach
Our Principles in Action...
- Fix healthcare communication
- Raise the bar
- Be a driver, not a passenger
- Succeed together
- Move with urgency
- Be relentlessly resourceful
- Embrace challenge
What We Can Offer
- £50,000 - £70,000 + the value of £31,500 share options.
- Access to Happl - a flexible benefits provider with a given budget of £600 to spend on perks of your choice. Options include private health insurance, wellness providers and more.
- We are office first, all accuFolk come to our office in Shoreditch 3 days per week, with the option to work remotely 2 days a week.
- Enhanced parental leave policy
- Working abroad policy
- Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!
We’re a fast-growing healthcare technology company which makes it easier for patients and healthcare teams to communicate. Accurx is where conversations happen with and about patients. Our software helps doctors, nurses, pharmacists, administrators and other professionals to seamlessly connect with both patients and each other.
Our mission is simple: everything we do is to make patients healthier and healthcare staff happier. Today, Accurx is used in 98% of GP practices nationwide and every day more healthcare professionals are using our software in hospitals, pharmacies, care homes and the community.
Accurx is committed to being an inclusive employer. As part of this, we’re glad to accommodate candidates who need adjustments throughout the interview process.
All successful candidates are asked to complete a Basic DBS check along with other pre-employment checks (referencing & right to work).
Onboarding and Retention Manager in City of London employer: Accurx
Contact Detail:
Accurx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding and Retention Manager in City of London
✨Tip Number 1
Get to know the company inside out! Research Accurx, their mission, and how they impact healthcare. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for behavioural questions by using the STAR method (Situation, Task, Action, Result). This will help you articulate your experiences clearly and demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Onboarding and Retention Manager in City of London
Some tips for your application 🫡
Show Your Passion for Healthcare: When writing your application, let us see your enthusiasm for improving healthcare communication. Share any relevant experiences or insights that highlight your commitment to making a difference in this field.
Tailor Your Application: Make sure to customise your application to align with the job description. Highlight your skills in customer relationship management and project management, as these are key areas we’re looking for in an Onboarding and Retention Manager.
Be Data-Driven: We love a good data story! If you have experience using data to drive decisions or improve processes, make sure to include that in your application. It shows us you can think critically and solve problems effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Accurx
✨Know the Company Inside Out
Before your interview, dive deep into Accurx's mission and values. Understand how their software improves patient communication and healthcare outcomes. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Customer Success Skills
Prepare specific examples from your past experiences where you've successfully driven product adoption or improved customer relationships. Highlight your problem-solving skills and how you've used data to enhance user experiences, as these are crucial for the role.
✨Be Ready to Discuss Challenges
Think about potential challenges in onboarding and retention within healthcare technology. Be prepared to discuss how you would identify risks and implement strategies to overcome them. This shows that you're proactive and ready to tackle real-world issues.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, current challenges they face, and how success is measured in this role. This not only demonstrates your enthusiasm but also helps you gauge if the company culture aligns with your values.