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For Companies At a Glance
- Tasks: Build strong relationships with customers and ensure they succeed with our solutions.
- Company: Accuris, a dynamic company driving innovation in engineering workflows.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be a trusted partner to customers and make a real impact on their success.
- Qualifications: 3-4 years in Customer Success and excellent communication skills.
- Other info: Join a vibrant team dedicated to enhancing the engineering community.
The predicted salary is between 36000 - 60000 £ per year.
About us
Accuris, a company long-known for accelerating innovation in engineering workflows and supporting the vibrancy of the engineering community, launched in May 2023 as a standalone company. Accuris was formerly known as S&P Global’s Engineering Solutions division. The Company is valued for its standards content and workflow solutions like Engineering Workbench, Goldfire, Haystack and Parts Management Solutions. Under its previous owners, including S&P Global, IHS and IHS Markit, Accuris has been an integral part of the engineering ecosystem for more than 60 years.
Role Overview
The Customer Success Manager is responsible for fostering strong relationships with customers, ensuring successful onboarding and adoption of our solutions, and driving customer satisfaction and retention. You will serve as a trusted partner to customer stakeholders, helping them achieve their goals and realize value from our products.
Key Responsibilities
- Manage a portfolio of customer accounts, supporting their success throughout the lifecycle.
- Act as the primary point of contact post-sale, guiding onboarding, product adoption, and ongoing engagement.
- Monitor customer health and proactively address risks or challenges.
- Identify opportunities for growth and collaborate with Sales on upsell paths.
- Conduct regular check-ins and business reviews to share progress and gather feedback.
- Partner with internal teams (Sales, Product, Support, Marketing) to advocate for customer needs.
- Use data and insights to improve customer outcomes and enhance the customer journey.
Qualifications
- 3–4 years of experience in Customer Success.
- Strong relationship-building and communication skills (written & verbal).
- Ability to understand customer goals and align solutions accordingly.
- Comfortable working with CRM tools (e.g., Salesforce) and customer success platforms.
- Problem-solving mindset with attention to detail.
- Ability to manage multiple accounts and prioritize effectively.
- Customer-first attitude with a collaborative approach.
Customer Success Manager in London employer: Accuris
Contact Detail:
Accuris Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering community and let them know you're on the hunt for a Customer Success Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Accuris and its products. Understand their customer success strategies and think about how you can contribute to their goals. Show them you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you'll need to build strong relationships. Role-play with a friend or use online resources to refine your pitch and ensure you can articulate how you can help customers achieve their goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Accuris team and ready to dive into the engineering ecosystem.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in managing customer accounts and building relationships, as this is key for us at Accuris.
Showcase Your Skills: Don’t forget to emphasise your strong communication skills and problem-solving mindset. We want to see how you can help our customers achieve their goals and enhance their experience with our products.
Be Authentic: Let your personality shine through in your application. We value a customer-first attitude and a collaborative approach, so share examples that reflect these qualities in your previous roles.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Accuris
✨Know Your Customer Success Fundamentals
Before the interview, brush up on the key principles of customer success. Understand how to foster relationships and drive customer satisfaction. Be ready to discuss your previous experiences where you successfully managed customer accounts and helped them achieve their goals.
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is crucial. Prepare examples that highlight your ability to communicate effectively with customers and internal teams. Practice articulating your thoughts clearly and confidently, as this will demonstrate your relationship-building skills.
✨Familiarise Yourself with CRM Tools
Since you'll be working with CRM tools like Salesforce, make sure you're comfortable discussing your experience with these platforms. If you have specific examples of how you've used data to improve customer outcomes, bring those to the table. It shows you're proactive and data-driven.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of past challenges you've faced in customer success roles and how you overcame them. Be ready to explain your thought process and the steps you took to ensure customer satisfaction and retention.
