At a Glance
- Tasks: Drive customer success and satisfaction in the fight against cancer.
- Company: Accuray, a leader in innovative cancer treatment solutions.
- Benefits: Impactful work, competitive salary, and a collaborative environment.
- Other info: Opportunity for autonomy and professional growth in a diverse team.
- Why this job: Make a real difference in patients' lives while growing your career.
- Qualifications: Clinical background in oncology and strong customer-facing skills.
The predicted salary is between 40500 - 49500 £ per year.
Give hope. Give health. Make your mark in the fight against cancer. At Accuray, we make a direct and powerful impact on the lives of cancer patients every day — helping them live longer, better lives. Our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer — helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world.
Accuray develops, manufactures and sells radiotherapy systems for alternative cancer treatments. Our radiation therapy for cancer makes treatment shorter, safer, personalized and more effective, ultimately enabling patients to live longer, better lives.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Own and develop installed base accounts, serving as the primary point of contact to improve long term customer success and satisfaction with our solutions.
- Build and maintain long-term, trust-based relationships with key stakeholders (clinical, technical, and executive levels) to secure potential future TITU.
- Collaborate with internal stakeholders (Product Development, Marketing, Training, Clinical Applications and Physics support, service) to develop and maintain high quality communication to disseminate the voice of the customer/potential customer to guide processes.
- Act as a bridge between customers and internal teams (clinical, service, marketing, operations, collaboration follow-up, ensure success for First in country product implementation) to ensure seamless execution and high customer satisfaction.
- Drive Installed Base revenue growth through upgrades, service offerings, and new business opportunities within existing customers.
- Actively support the full sales cycle (from opportunity identification to deal closure), in close collaborations with the Regional Business Leader, Business Manager and Regional service manager during trade-in and trade-up deals and assist with service purchases, contract negotiations and renewals.
- Conduct customer visits, co-deliver presentations and demonstrations, translating complex solutions into clear clinical and business value.
- Support animating workshops, and on-site engagements, reinforcing clinical excellence and strengthening customer partnerships.
- Identify and escalate customer needs, challenges, competitive novelties and market insights to shape strategy and offerings, act as a liaison between the KOLs and the company medical affairs, providing feedback and insights on market trends and customer needs.
- Record customer’s interactions and projects into CRM system.
- Ensure up-to-date expertise to deliver best-in-class customer guidance.
- Attend key meetings / trade shows (ESTRO, ...) strengthening brand presence, capturing market insights, and developing new prospect relationships.
REQUIRED QUALIFICATIONS:
- Strong clinical background in radiotherapy, oncology, medical physics, or related field.
- Proven experience in a customer-facing role with commercial exposure (sales, account management, or similar).
- Demonstrated ability to drive business within an installed base and develop new opportunities.
- Excellent communication and presentation skills, with the ability to convey complex concepts in a compelling way.
- Natural ability to build relationships, influence stakeholders, and create customer trust.
- Self-driven, proactive, and comfortable operating with a high level of autonomy and accountability.
- Hands-on experience with complete product portfolio.
- Fluent in local languages of the regions covered.
- Ability to travel up to 50% of the time within the assigned territory.
WHY THIS ROLE
This is a unique opportunity for a clinically credible professional who enjoys customer interaction and wants to take ownership of business growth. The role offers the chance to combine clinical impact with commercial responsibility, while being directly accountable for success in the region.
To qualify for this position, candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship.
EEO Statement
At Accuray, our commitment to patient-first outcomes drives an inclusive and collaborative work environment where the best ideas rise to the top — and everyone works to push them further. We value diversity in both the professional and personal backgrounds of our employees, as this variety adds rich energy to every team, every project and every work day. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin – including individuals with disabilities and veterans.
Clinical Success Manager EMEA – UK & Ireland employer: Accuray
Accuray is an exceptional employer that empowers its employees to make a meaningful impact in the fight against cancer. With a strong commitment to innovation and patient-first outcomes, the company fosters a collaborative work culture that values diversity and encourages professional growth. Employees benefit from unique opportunities to engage with cutting-edge technology while building lasting relationships with key stakeholders in the healthcare sector, all within a supportive environment that prioritises both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Success Manager EMEA – UK & Ireland
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Accuray.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Accuray.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Accuray, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Clinical Success Manager EMEA – UK & Ireland
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Accuray.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Accuray.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Accuray. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Accuray. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Accuray
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Accuray’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
