At a Glance
- Tasks: Lead client accounts, ensuring exceptional service and measurable results.
- Company: Dynamic performance marketing agency with a focus on client growth.
- Benefits: Private medical insurance, pension, 28 days leave, gym membership.
- Other info: Join a vibrant team in Camden Town with opportunities for professional growth.
- Why this job: Shape strategies and build strong relationships while driving client success.
- Qualifications: 10+ years in account management with a solid grasp of performance marketing.
The predicted salary is between 60000 - 75000 £ per year.
Are you an experienced, senior account director with a decade of agency-side client services and account management experience? We are looking for a Client Account Director with a strong performance marketing agency background to manage key client accounts.
As Client Account Director, you'll take ownership of a portfolio of client accounts, acting as the senior day-to-day relationship lead and the person accountable for ensuring we consistently deliver great work and measurable results. This role is a blend of account leadership and delivery oversight: the main purpose of this role is to help clients grow, through strong client understanding and opportunity identification. You'll shape account strategy with client stakeholders, manage expectations, spot risks early, and coordinate internal delivery teams to exceed expectations and grow the agency by growing our clients' businesses. We aim to surprise and delight our clients regularly!
You will not be expected to "do the channel work" day-to-day, but you will be expected to understand performance marketing deeply, challenge the work constructively, and lead the client relationship with confidence. You will be expected to get involved in new business pitches.
Job Responsibilities
- Client Relationship & Account Ownership
- Own a portfolio of client relationships, acting as the primary senior point of contact.
- Build trust with key stakeholders (often Marketing Directors / Heads of Growth / CMOs) through proactive communication and clear leadership.
- Lead regular client meetings (status, performance reviews, quarterly planning) with strong agenda-setting and follow-through.
- Translate client business goals into clear marketing priorities, outcomes, and measurement frameworks.
- Manage client satisfaction, retention, renewals, and growth opportunities (cross-sell / upsell where appropriate).
- Delivery Oversight & Light Project Management
- Ensure internal delivery teams (Paid Media, PPC, social media, programmatic, SEO/GEO, Analytics, and partner agencies) are aligned on priorities and delivering on time and on brief.
- Provide "light-touch" project management: timelines, dependencies, actions, risk management, and stakeholder coordination.
- Monitor delivery quality and performance: flag issues early, resolve blockers, and ensure accountability.
- Maintain clarity on scope, outputs, and responsibilities across teams and stakeholders.
- Keep documentation and reporting clear, consistent, and client-ready.
- Commercial & Operational Management
- Own the commercial health of your accounts: secure new projects and lines of retainer work, scope control, margin awareness, and resourcing needs.
- Support proposal development and renewals in collaboration with leadership.
- Identify and manage scope creep and change requests, ensuring the right process and commercial outcomes.
- Contribute to improving internal ways of working, processes, and templates to increase delivery consistency.
What Success Looks Like (First 3–6 Months)
- Clients feel confident, informed, and well-supported, communication is proactive and structured.
- Delivery teams are clear on priorities, timelines, and expectations for each account.
- Account performance and reporting are easy to understand and tied to business outcomes.
- Risks and delivery issues are spotted early and resolved calmly and commercially.
- You're contributing to account stability and growth (renewals, expansions, and stronger stakeholder relationships).
Qualifications
- 10+ Year account management experience within a digital marketing, performance marketing or paid media agency.
- Experience managing multiple client accounts simultaneously, with varied stakeholders and priorities.
- Strong understanding of performance marketing fundamentals (paid search, social, programmatic, measurement, attribution basics).
- Ability to lead clients confidently, including senior stakeholders, challenging when needed and guiding decisions with evidence.
- Excellent communication: clear writing, strong meeting facilitation, and dependable follow-through.
- Organised, commercially aware, calm under pressure.
- Ownership mindset: you don't wait to be asked - problems get solved and clients stay informed.
Additional Qualifications (Preferred)
- Experience working with international / multi-market campaigns.
- Familiarity with Google Ads, Meta Ads, LinkedIn Ads, GA4, GTM and reporting stacks.
- Experience in regulated/complex sectors (e.g., finance, insurance, B2B).
- Comfort contributing to proposals, SOWs, and account growth planning.
We offer:
- Locality: Camden Town
- Region: London
- Country: United Kingdom
- Job type: Full-time
- Hours: 40 hours per week
- Benefits: Private medical insurance, pension, 28 days annual leave, cycle scheme, free gym membership.
Client Account Director in London employer: AccuraCast
As a Client Account Director in Camden Town, you'll thrive in a dynamic and supportive work culture that prioritises employee growth and development. With benefits like private medical insurance, a generous pension scheme, and a free gym membership, we ensure our team is well taken care of while fostering an environment where creativity and client satisfaction are at the forefront. Join us to lead impactful client relationships and drive meaningful results in a vibrant London setting.
StudySmarter Expert Advice🤫
We think this is how you could land Client Account Director in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. Building relationships can lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Show us you understand their business and how you can help them grow. Tailor your pitch to highlight your experience in performance marketing.
✨Tip Number 3
Practice your communication skills. As a Client Account Director, you’ll need to impress stakeholders with clear and confident dialogue. Role-play with a friend or record yourself to refine your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Client Account Director in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Account Director role. Highlight your agency-side experience and how it aligns with our performance marketing focus. We want to see how you can surprise and delight our clients!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've driven client growth and managed relationships. Use metrics where possible to demonstrate your impact. We love numbers that tell a story!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication reflects that. Avoid jargon unless it’s relevant to the role – we want to understand your experience easily!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at AccuraCast
✨Know Your Clients Inside Out
Before the interview, research the company’s key clients and their industries. Understand their business goals and challenges. This will help you demonstrate your ability to build trust and lead client relationships effectively.
✨Showcase Your Performance Marketing Knowledge
Brush up on performance marketing fundamentals, especially in areas like paid search and social media. Be ready to discuss how you've successfully managed accounts in these areas and how you can apply that knowledge to help clients grow.
✨Prepare for Scenario-Based Questions
Expect questions about how you would handle specific client situations or challenges. Think of examples from your past experience where you’ve successfully navigated similar scenarios, showcasing your problem-solving skills and calmness under pressure.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage multiple accounts and priorities. Share specific tools or methods you use to keep everything organised and ensure timely delivery, as this role requires strong project management capabilities.
