At a Glance
- Tasks: Lead client accounts, ensuring exceptional service and measurable results.
- Company: Dynamic performance marketing agency with a focus on client growth.
- Benefits: Private medical insurance, pension, 28 days leave, gym membership.
- Other info: Opportunity to work with international campaigns and diverse stakeholders.
- Why this job: Shape strategies and drive success for top clients in a vibrant environment.
- Qualifications: 10+ years in account management, strong performance marketing knowledge.
The predicted salary is between 60000 - 80000 £ per year.
Are you an experienced, senior account director with a decade of agency-side client services and account management experience? We are looking for a Client Account Director with a strong performance marketing agency background to manage key client accounts.
As Client Account Director, you’ll take ownership of a portfolio of client accounts, acting as the senior day-to-day relationship lead and the person accountable for ensuring we consistently deliver great work and measurable results. This role is a blend of account leadership and delivery oversight: the main purpose of this role is to help clients grow, through strong client understanding and opportunity identification. You’ll shape account strategy with client stakeholders, manage expectations, spot risks early, and coordinate internal delivery teams to exceed expectations and grow the agency by growing our clients’ businesses. We aim to surprise and delight our clients regularly!
You will not be expected to “do the channel work” day-to-day, but you will be expected to understand performance marketing deeply, challenge the work constructively, and lead the client relationship with confidence. You will be expected to get involved in new business pitches.
Job Responsibilities
- Client Relationship & Account Ownership
- Own a portfolio of client relationships, acting as the primary senior point of contact.
- Build trust with key stakeholders (often Marketing Directors / Heads of Growth / CMOs) through proactive communication and clear leadership.
- Lead regular client meetings (status, performance reviews, quarterly planning) with strong agenda-setting and follow-through.
- Translate client business goals into clear marketing priorities, outcomes, and measurement frameworks.
- Manage client satisfaction, retention, renewals, and growth opportunities (cross-sell / upsell where appropriate).
- Delivery Oversight & Light Project Management
- Ensure internal delivery teams (Paid Media, PPC, social media, programmatic, SEO/GEO, Analytics, and partner agencies) are aligned on priorities and delivering on time and on brief.
- Provide “light-touch” project management: timelines, dependencies, actions, risk management, and stakeholder coordination.
- Monitor delivery quality and performance: flag issues early, resolve blockers, and ensure accountability.
- Maintain clarity on scope, outputs, and responsibilities across teams and stakeholders.
- Keep documentation and reporting clear, consistent, and client-ready.
- Commercial & Operational Management
- Own the commercial health of your accounts: secure new projects and lines of retainer work, scope control, margin awareness, and resourcing needs.
- Support proposal development and renewals in collaboration with leadership.
- Identify and manage scope creep and change requests, ensuring the right process and commercial outcomes.
- Contribute to improving internal ways of working, processes, and templates to increase delivery consistency.
What Success Looks Like (First 3–6 Months)
- Clients feel confident, informed, and well-supported, communication is proactive and structured.
- Delivery teams are clear on priorities, timelines, and expectations for each account.
- Account performance and reporting are easy to understand and tied to business outcomes.
- Risks and delivery issues are spotted early and resolved calmly and commercially.
- You’re contributing to account stability and growth (renewals, expansions, and stronger stakeholder relationships).
Qualifications
- 10+ Year account management experience within a digital marketing, performance marketing or paid media agency.
- Experience managing multiple client accounts simultaneously, with varied stakeholders and priorities.
- Strong understanding of performance marketing fundamentals (paid search, social, programmatic, measurement, attribution basics).
- Ability to lead clients confidently, including senior stakeholders, challenging when needed and guiding decisions with evidence.
- Excellent communication: clear writing, strong meeting facilitation, and dependable follow-through.
- Organised, commercially aware, calm under pressure.
- Ownership mindset: you don’t wait to be asked - problems get solved and clients stay informed.
Additional Qualifications (Preferred)
- Experience working with international / multi-market campaigns.
- Familiarity with Google Ads, Meta Ads, LinkedIn Ads, GA4, GTM and reporting stacks.
- Experience in regulated/complex sectors (e.g., finance, insurance, B2B).
- Comfort contributing to proposals, SOWs, and account growth planning.
We offer:
- Locality: Camden Town
- Region: London
- Country: United Kingdom
- Job type: Full-time
- Hours: 40 hours per week
- Benefits: Private medical insurance, pension, 28 days annual leave, cycle scheme, free gym membership.
Client Account Director employer: AccuraCast
Join a dynamic performance marketing agency in Camden Town, where we prioritise employee growth and satisfaction. As a Client Account Director, you'll thrive in a collaborative work culture that values proactive communication and innovative thinking, supported by comprehensive benefits including private medical insurance, a generous pension scheme, and 28 days of annual leave. Our commitment to professional development ensures you have the resources to excel and make a meaningful impact on our clients' success.
StudySmarter Expert Advice🤫
We think this is how you could land Client Account Director
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, don’t hold back on sharing your insights about performance marketing. It’ll show them you know your stuff and can lead confidently.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to account management. Think about how you’ve handled challenges in the past and be ready to share those stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Client Account Director
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Account Director role. Highlight your agency-side experience and how it aligns with our performance marketing focus. We want to see how you can surprise and delight our clients!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've driven client growth and managed relationships. Use metrics where possible to demonstrate your impact. We love numbers that tell a story!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication reflects that. Avoid jargon unless it’s relevant to the role – we want to understand your experience easily.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at AccuraCast
✨Know Your Clients Inside Out
Before the interview, research the company’s key clients and their industries. Understand their business goals and challenges. This will help you demonstrate how your experience aligns with their needs and how you can contribute to their success.
✨Showcase Your Leadership Skills
Prepare examples that highlight your ability to lead client relationships and manage teams effectively. Be ready to discuss how you've successfully navigated challenging situations and maintained strong stakeholder communication in previous roles.
✨Demonstrate Your Performance Marketing Knowledge
Brush up on performance marketing fundamentals, including paid search, social media, and analytics. Be prepared to discuss specific strategies you've implemented and how they led to measurable results for clients.
✨Ask Insightful Questions
Prepare thoughtful questions about the agency's approach to client management and growth. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values and work style.
