At a Glance
- Tasks: Coordinate shipping and customer service to ensure timely delivery of products.
- Company: Accubio Ltd, a leader in innovative diagnostic technologies.
- Benefits: Full training, flexible hours, and a supportive team environment.
- Other info: Opportunity for career growth in a dynamic and collaborative setting.
- Why this job: Join a growing global company and make a positive impact on healthcare.
- Qualifications: Customer service focus and ability to manage orders effectively.
The predicted salary is between 26100 - 31900 £ per year.
Location: Site / Home based Hybrid
Contract: Permanent, Full time
Hours: Monday to Friday 9.00am 5.00pm (Flexibility as required)
At Accubio Ltd, we develop and produce innovative diagnostic technologies that make a real difference to global healthcare. We are looking for a customer service focused individual to join our team as a Commercial Support Coordinator, responsible for supporting a wide range of commercial activities to drive business growth whilst ensuring delivery of customer requirements and products.
Why this role matters:
As part of our Customer Service team, you will play a key role in ensuring the delivery of products and be part of a growing global company, helping to shape our Customer Services. You will be joining a collaborative and supportive team driven to make a positive difference to people's healthcare. Full training will be provided to support your growth in the role.
What you will be doing:
- Your day-to-day will be varied, processing customer orders from order receipt to shipping and invoicing using the ERP system Netsuite and generating relevant paperwork.
- This will involve liaison with customers on order requirements and with 3rd party logistics providers on freight costs and shipping terms.
- Key responsibilities include:
- Processing customer orders from order receipt to shipping and invoicing using the ERP system Netsuite and generating relevant paperwork.
- Tracking progress of orders to ensure timely delivery whilst maintaining excellent communication and relationships with our global customers and logistics service providers.
- Controlling allocation of product to customers by reviewing available stock quantity, production schedules, and customer requirements.
- Updating sales forecasting tools to ensure correct information.
- Participating in department and customer-related meetings and conference calls where necessary.
- Liaising with departments and sister companies to ensure orders are delivered on time in full and to the customers' specifications.
- Liaising with freight companies to calculate and collate freight charges and product information for submitting customer quotations and orders.
- Identifying needs for improvements in processes and initiating changes.
Shipping and Customer Service Coordinator in Alva employer: AccuBio
At Accubio Ltd, we pride ourselves on being an excellent employer by fostering a collaborative and supportive work culture that empowers our employees to make a meaningful impact in global healthcare. As a Shipping and Customer Service Coordinator, you will benefit from full training and flexible working hours, allowing for a healthy work-life balance while contributing to a growing global company. Join us to be part of a team that values your growth and encourages innovation in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Shipping and Customer Service Coordinator in Alva
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AccuBio. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AccuBio before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Shipping and Customer Service Coordinator in Alva
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AccuBio:Your cover letter is your chance to shine! Tell us why you want to work at AccuBio specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AccuBio!
How to prepare for a job interview at AccuBio
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
