At a Glance
- Tasks: Support commercial activities and ensure customer satisfaction through order processing and coordination.
- Company: Join Accubio Ltd, a leader in innovative diagnostic technologies.
- Benefits: Competitive salary, flexible hours, and full training provided.
- Other info: Be part of a supportive team with opportunities for positive change.
- Why this job: Make a real impact on global healthcare while growing your career.
- Qualifications: Customer service experience and strong organisational skills required.
The predicted salary is between 31500 - 31500 £ per year.
- Commercial
- Support
- Administrator
Location: Hybrid/Office based in FK12 5DQ Salary: £28,000-£31,500 per annum (depending on experience) plus benefits
Hours: Monday to Friday 9.00am – 5.00pm (Flexibility as required) At Accubio Ltd, we develop and produce innovative diagnostic technologies that make a real difference to global healthcare.
We’re looking for a customer service focused individual looking to join our team as a Commercial Support Coordinator, Responsible for supporting wide range of commercial activities to drive business growth whilst ensuring delivery of customer requirements and products are achieved.
Why this role matters: As our Customer Service team, you’ll play a key role in ensuring delivery of products and be part of a growing global company and help shape our Customer Services!
You’ll be joining a collaborative and supportive team who are driven to make a positive difference to peoples healthcare.
Full training will be provided to support you grow in the role.
What you’ll be doing: Your day-to-day will be varied coordinating the fulfilment of customer orders through accurate and timely sales order processing, liaison with other departments to ensure customers expectations and standards are achieved, and for expeditious despatch of sales orders, raw materials and equipment.
Manage customer transactions and provide support in a wide range of commercial activities to drive business growth Key responsibilities include:
- Process customer orders from receipt through to shipping and invoicing using Net Suite ERP, ensuring accurate and timely documentation.
- Coordinate orders, stock allocation and customer requirements to ensure on-time, in-full delivery.
- Maintain strong relationships with customers, logistics providers, freight companies and internal departments across global operations.
- Book and manage export consignments with forwarders and couriers, resolving any issues that arise during transit.
- Support sales teams with product availability, freight costs, quotations and general administrative requirements.
- Maintain accurate order information to support effective planning.
- Handle customer enquiries, orders and shared inboxes, ensuring technical queries and complaints are directed appropriately.
- Participate in customer and departmental meetings and liaise with sister companies to ensure customer requirements are met.
- Identify opportunities to improve processes and support the implementation of positive change.
- Ensure all activities comply with company SOPs, quality standards, procedures and health & safety requirements.
What you bring: The ideal candidate will have customer service experience having worked in sales order processing, control and delivery role along with ability to manage customer needs.
Essential
- Experience in an office administration role
- Regular/competent user of MS 365 (outlook, word, excel, adobe, teams)
- Purchase order transactions and invoicing experience
- Customer service focused
- Flexible
- Clear written and verbal communication skills
- Ability to work both independently and as part of a team
- Strong organisational and time management skills
- Excellent attention to detail with a methodical approach Due to the volume of applications, we are unable to respond to all applications.
If you do not hear from us in four weeks, please assume that your application has been unsuccessful.
If you feel you have the necessary skills and experience to be successful in this role, click on “APPLY” today, forwarding an up-to-date copy of your CV for consideration in the first instance.
No agencies please
Commercial Support Administrator in Alva employer: AccuBio Ltd
Join a dynamic team as a Production Assistant in a thriving manufacturing environment dedicated to producing essential medical test devices. We offer competitive pay, a supportive work culture that values teamwork and innovation, and ample opportunities for personal and professional growth. With a focus on employee well-being and development, this role provides a meaningful chance to contribute to impactful healthcare solutions while working alongside passionate professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Support Administrator in Alva
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AccuBio Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AccuBio Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Support Administrator in Alva
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AccuBio Ltd:Your cover letter is your chance to shine! Tell us why you want to work at AccuBio Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AccuBio Ltd!
How to prepare for a job interview at AccuBio Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
