At a Glance
- Tasks: Coordinate shipping and customer service to ensure timely delivery of products.
- Company: Join Accubio Ltd, a pioneering company in diagnostic technologies.
- Benefits: Flexible working hours, full training, and a supportive team environment.
- Other info: Dynamic role with opportunities for process improvement and teamwork.
- Why this job: Make a real impact in global healthcare while growing your career.
- Qualifications: Experience in customer liaison, office administration, and ERP systems.
The predicted salary is between 26100 - 31900 £ per year.
Location: Site / Home based Hybrid
Contract: Permanent, Full time
Hours: Monday to Friday 9.00am – 5.00pm (Flexibility as required)
At Accubio Ltd, we develop and produce innovative diagnostic technologies that make a real difference to global healthcare. We’re looking for a customer service focused individual looking to join our team as a Commercial Support Coordinator, responsible for supporting a wide range of commercial activities to drive business growth whilst ensuring delivery of customer requirements and products are achieved.
Why this role matters: As our Customer Service team, you’ll play a key role in ensuring delivery of products and be part of a growing global company and help shape our Customer Services! You’ll be joining a collaborative and supportive team who are driven to make a positive difference to people's healthcare. Full training will be provided to support you grow in the role.
What you’ll be doing: Your day-to-day will be varied, processing customer orders from order receipt to shipping and invoicing using ERP system Netsuite and generating relevant paperwork. This will involve liaison with customers on order requirements and with 3rd party logistics providers on freight costs and shipping terms.
Key responsibilities include:
- Processing customer orders from order receipt to shipping and invoicing using ERP system Netsuite and generating relevant paperwork.
- Tracking progress of orders to ensure timely delivery whilst maintaining excellent communication and relationships with our global customers and logistics service providers.
- Control allocation of product to customers by reviewing available stock qty, production schedules and customer requirements. Update of sales forecasting tools to ensure correct information.
- Participate in department and customer related meetings and conference calls where necessary.
- Liaising with departments and sister companies to ensure orders are delivered on time in full and to the customers specifications.
- Liaising with freight companies to calculate and collate freight charges and product information for submitting customer quotations and orders.
- Identifying needs for improvements in processes and initiating change.
- Administrative tasks as required for order process.
- Ensure compliance with the company SOPs, quality policies, procedures, and health and safety.
- Booking of export consignments with our inhouse and customer appointed forwarders and couriers.
- Working with forwarders/couriers to solve issues with consignment in transit.
- Answering the phone and monitoring shared inboxes – customer enquiries, orders and ensuring technical enquiries and customer complaints are directed to the appropriate department.
- Supporting sales staff with information on product availability, freight costs and administrative tasks.
What you bring: The ideal candidate will have experience of liaising with customers on order requirements based around manufacturing schedules. Knowledge and experience of 3rd party logistics providers and shipping inco terms. Ability to carry out sales order processing and shipping through ERP system.
Essential:
- Experience of liaising with customers on order requirements based around manufacturing schedules.
- Knowledge of 3rd party logistics providers and shipping inco terms.
- Experience in an office administration role.
- Regular/competent user of MS 365 (outlook, word, excel, adobe, teams).
- Purchase order transactions and invoicing experience.
- Flexible.
- Clear written and verbal communication skills.
- Ability to work both independently and as part of a team.
- Strong organisational and time management skills.
- Excellent attention to detail with a methodical approach.
About us: AccuBio is a UK based company (2022), wholly owned by Zhejiang Orient Gene Biotech, who were formed in 2005. Our company vision is to become a great enterprise in the field of global in-vitro diagnostics, that integrates global science and technology to provide health diagnosis and support for life.
Core values:
- Continuous Innovation
- Customer Orientation
- Challenge the Impossible
- Grow Together
Due to the volume of applications, we are unable to respond to all applications. If you do not hear from us in four weeks, please assume that your application has been unsuccessful. If you feel you have the necessary skills and experience to be successful in this role, click on “APPLY” today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
Shipping and Customer Service Coordinator in Alva employer: AccuBio Ltd Careers
At Accubio Ltd, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that empowers our employees to make a meaningful impact in global healthcare. With full training provided and opportunities for personal growth, our Shipping and Customer Service Coordinator role is perfect for those looking to develop their skills while contributing to innovative diagnostic technologies. Enjoy the flexibility of a hybrid working environment, where your contributions are valued and recognised within a dynamic team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Shipping and Customer Service Coordinator in Alva
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AccuBio Ltd Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AccuBio Ltd Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Shipping and Customer Service Coordinator in Alva
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AccuBio Ltd Careers:Your cover letter is your chance to shine! Tell us why you want to work at AccuBio Ltd Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AccuBio Ltd Careers!
How to prepare for a job interview at AccuBio Ltd Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
