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For Companies At a Glance
- Tasks: Provide technical support and maintain IT systems for a fast-growing engineering company.
- Company: Accu is a leading UK engineering firm serving top global manufacturers with innovative components.
- Benefits: Enjoy a 4-day work week, remote options, 6 weeks annual leave, and a competitive salary.
- Other info: We offer a fun workplace culture with social activities and a birthday bonus!
- Why this job: Join a passionate team making a real impact on technology and the environment.
- Qualifications: Strong networking skills and experience with various operating systems; certifications are a plus.
The predicted salary is between 28800 - 42000 £ per year.
Accu is one of the fastest growing companies in UK engineering. We take pride in serving more than 50% of the top 100 global manufacturers through our online store: Accu.co.uk. To hit our growth targets, were looking for great people to join our talented team in 2024.
We work with our customers to create life changing advancement, from tiny screws in children\’s prosthetic limbs, to precision bolts within fusion reactors that promise unlimited clean energy, our components are delivered across the world to help build a better tomorrow.
We have an Excellent TrustPilot rating and an overall 5 Star rating on Google. We truly are nuts about offering the best experience to all our customers.
We Are Guided By These Principles
- Be the most loved buying experience for engineers and innovators.
- Leverage technology to make engineering faster and more accessible.
- Deeply understand our customers expectations, then blow them out of the water.
- Nurture a highly efficient and innovative workplace that allows everyone to grow.
- As a business, we care about our impact on the environment. We\’re here to minimise waste, protect the planet and support projects that make lives better.
The Role
The IT Support Specialist role is an essential part of the IT Support team, focused on assisting with technical queries, maintaining IT assets, and supporting the IT infrastructure across the organisation. Reporting to the IT Support Manager the IT Support Specialist will provide frontline technical support, contributing to the smooth operation of IT services and maintenance of Accus IT systems as well as contributing to future optimisation and growth.
Responsibilities
- Provide technical support across hardware, software and connectivity issues.
- Set up and maintain user devices and meeting room equipment.
- Support Network operations, troubleshooting issues and look for ways to improve overall connectivity and resilience.
- Assist with staff onboarding and technical training.
- Track and manage IT assets.
- Maintain accurate documentation for systems, configurations and IT processes.
- Support technical projects and implement new IT efficiencies across Accu.
- Deliver on-site support across the office and warehouse environments.
- Maintain and enforce cybersecurity measures and respond to threats when needed.
- Ensure compliance with IT policies, security protocols and industry standards.
Skills Required
- Strong experience with Networking (UniFi preferred), including WiFi, Routing, Firewalls, VPN, VLANs and Network redundancy.
- Hands-on experience with MacOS, Linux, Windows, iOS and Android.
– Strong experience with Cloud Computing (AWS – EC2, S3, IAM, Serverless etc).
- A passion for technology and an interest in all things engineering.
- Excellent problem solving skills and the ability to stay calm under pressure.
- Excellent communication skills.
- Experience with an IT ticketing system.
Qualifications Desirable
- Network Certification (CompTIA Network+ or CCNA).
- Security Certification (CompTIA Security+, CISSP, CEH etc.)
- Knowledge of Cyber Essentials +
- Knowledge of ISO standards, 9001, 27001
- AWS Certification (e.g Certified Cloud Practitioner)
The Team And What We Offer
Weve created a self-directing workplace that cultivates a culture of inclusion and belonging, whilst allowing everyone to grow. We have built a close-knit team with an extremely low employee turnover rate, heres a few things you can look forward to:
- Competitive salary with a transparent pay structure.
- Opportunity for progression at a high growth company.
- 4 day working week.
- Remote and flexible working.
- 6 weeks paid annual leave. Earn up to 7 weeks through our length of service bonus.
- Up to 6 months paid maternity leave and 1 month paid paternity leave.
- Pension scheme.
- Accu Academy – a fund to grow our employees\’ skills.
- Bean to cup coffee, soft drinks and fresh fruit in the office.
- Sports and Social activities; including escape rooms, go-karting, food, drink and much more.
- Cycle to work scheme.
- £300 birthday bonus.
We welcome applicants from the Armed Forces community. Armed Forces community applicants, who meet the minimum criteria for the role, will be guaranteed an interview. However, please note that this does not guarantee a job offer.
If youd like to join us on our mission to build a better tomorrow, apply and take the next step today to help us build tomorrow.
Job Type
Full time, Permanent
Working Days/Hours
4-Day Week, 34Hrs, Monday to Friday (8:30-5:30)
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IT Support Specialist employer: Accu
Contact Detail:
Accu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as UniFi networking and AWS services. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past technical challenges you've faced and how you resolved them. This will highlight your ability to stay calm under pressure, which is crucial for an IT Support Specialist.
✨Tip Number 3
Research Accu's mission and values, particularly their commitment to customer experience and environmental impact. Be ready to discuss how your personal values align with theirs, as cultural fit is important to them.
✨Tip Number 4
Prepare to discuss your experience with IT ticketing systems and how you've used them to manage support requests efficiently. This will show that you understand the workflow and can contribute to maintaining smooth IT operations.
We think you need these skills to ace IT Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with networking and cloud computing. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and engineering. Mention specific examples of how you've solved technical issues in the past and how you can contribute to Accu's mission.
Showcase Relevant Skills: In your application, emphasise your hands-on experience with various operating systems and your familiarity with IT ticketing systems. Highlight any certifications you have, such as CompTIA Network+ or AWS Certification.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Specialist role.
How to prepare for a job interview at Accu
✨Show Your Technical Skills
Be prepared to demonstrate your knowledge of networking, cloud computing, and operating systems. You might be asked to troubleshoot a hypothetical issue or explain how you would set up a network, so brush up on your technical skills before the interview.
✨Understand Accu's Mission
Familiarise yourself with Accu's commitment to innovation and customer satisfaction. Be ready to discuss how your role as an IT Support Specialist can contribute to their mission of providing the best experience for engineers and innovators.
✨Prepare for Problem-Solving Scenarios
Expect to face situational questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved technical issues under pressure, and be ready to share these stories.
✨Emphasise Communication Skills
As an IT Support Specialist, you'll need to communicate effectively with both technical and non-technical staff. Highlight your ability to explain complex concepts in simple terms and provide examples of how you've done this in previous roles.