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For Companies At a Glance
- Tasks: Lead a passionate team to deliver outstanding customer support and drive business growth.
- Company: Join Accu, a cutting-edge component company with a mission to revolutionise customer experience.
- Benefits: Enjoy a competitive salary, 4-day work week, remote flexibility, and generous leave policies.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: Strong leadership skills, excellent communication, and a passion for customer service.
- Other info: Experience a culture of inclusion, growth, and fun team activities.
The predicted salary is between 38000 - 38000 ÂŁ per year.
Want to be part of something bigger? If you’re ambitious and love the new, then we’re just for you. We service more than 70% of the top 100 global manufacturers. We are on a mission to be the most loved component buying experience that has ever existed.
We’re the new kind of component company. We’re here for the engineers, the innovators, the designers, and the pioneers who are driving change. We blend cutting-edge technology with passionate people to deliver an award-winning experience to customers all over the globe. Forget the old way of buying components. Choose Accu and get Building Tomorrow. We have an “Excellent” TrustPilot rating and an overall “5 Star” rating on Google. We truly are nuts about offering the best experience to all our customers.
The Role
We are looking for a Customer Satisfaction Manager. Your role will be to lead and support our Customer Satisfaction team in providing outstanding customer support to ensure business retention and encourage customer recommendations to facilitate organic growth. You will work closely with other departments and have the autonomy to make decisions to get the right outcomes for our customers.
The Responsibilities
- Partner with another CS Manager to lead a high-performing Customer Support team and online chat function.
- Own team performance, ensuring SLAs are met and exceeded.
- Set clear goals, track daily/weekly metrics, and keep the team on target.
- Recruit, onboard, and develop talent, building a team that scales with our growth.
- Deliver impactful training and drive continuous improvement.
- Act as the escalation point for complex customer issues.
- Collaborate cross-functionally to support wider business goals.
- Lead 1:1s and performance reviews to coach and grow your team.
- Drive smarter ways of working through process improvements and best practices.
- Share key insights and performance updates with leadership and the wider business.
- Work closely with partners (Front, Limitless, 8x8) to maximise tools and performance.
The Skills
- Highly organised, with the ability to manage and prioritise across a team.
- Calm, decisive, and solutions-focused, especially under pressure.
- Excellent communicator, able to handle sensitive or complex situations with clarity and empathy.
- Experienced in resolving escalations and delivering outstanding customer outcomes.
- Passionate about coaching, developing, and motivating others.
- Comfortable leading autonomously and stepping up when needed.
- Always looking for ways to improve, optimise, and raise standards.
The Team And What We Offer
We’ve created a self-directing workplace that cultivates a culture of inclusion and belonging, whilst allowing everyone to grow. We have built a close-knit team with an extremely low employee turnover rate. Here’s a few things you can look forward to:
- Competitive salary with a transparent pay structure.
- Opportunity for progression at a high growth company.
- 4 day working week.
- Remote and flexible working.
- 6 weeks paid annual leave.
- Earn up to 7 weeks through our length of service bonus.
- Up to 6 months paid maternity leave and 1 month paid paternity leave.
- Pension scheme.
- Octopus Electric Dreams salary sacrifice EV scheme.
- Accu Academy - a fund to grow our employees' skills.
- Bean to cup coffee, soft drinks, and fresh fruit in the office.
- Sports and Social activities; including escape rooms, go-karting, food, drink, and much more.
- Cycle to work scheme.
- ÂŁ300 birthday bonus.
We welcome applicants from the Armed Forces community. Armed Forces community applicants, who meet the minimum criteria for the role, will be guaranteed an interview. However, please note that this does not guarantee a job offer.
If you’d like to join us on our mission to build a better tomorrow, apply and take the next step today to help us build tomorrow.
Salary: ÂŁ38,000
Location: Accu HQ, Hope Bank Works, Holmfirth, Huddersfield, HD9 6PT. Hybrid working available, after successful completion of probation.
Job Type: Full time, Permanent
Working Days/Hours: 4-Day Week, 34Hrs, Monday to Friday (8:30-5:30)
Customer Satisfaction Manager in Holmfirth employer: Accu
Contact Detail:
Accu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Satisfaction Manager in Holmfirth
✨Tip Number 1
Get to know the company inside out! Watch their intro video and read up on their mission. This will help you connect with their values during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for your interview by practising common questions related to customer satisfaction. Think about how you can demonstrate your experience in leading teams and resolving complex issues. We want to see your passion shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our mission to build a better tomorrow.
We think you need these skills to ace Customer Satisfaction Manager in Holmfirth
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer satisfaction shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing experiences for customers.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We love seeing how your background aligns with our mission and the specific role of Customer Satisfaction Manager.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our mission!
How to prepare for a job interview at Accu
✨Know the Company Inside Out
Before your interview, make sure you watch Accu's intro video and read up on their mission. Understanding their commitment to customer satisfaction and innovative solutions will help you align your answers with their values.
✨Showcase Your Leadership Skills
As a Customer Satisfaction Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, performance reviews, and driving improvements.
✨Prepare for Scenario Questions
Expect questions about handling complex customer issues or escalations. Think of specific situations where you resolved conflicts or improved customer experiences, and be ready to discuss your thought process.
✨Highlight Your Organisational Skills
Being highly organised is key for this role. Share how you prioritise tasks and manage team performance metrics. Discuss any tools or methods you use to keep everything on track and ensure SLAs are met.