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For Companies At a Glance
- Tasks: Lead customer satisfaction initiatives and share insights to drive business growth.
- Company: Join Accu, a forward-thinking company transforming the component buying experience.
- Benefits: Enjoy a competitive salary, 4-day work week, and generous leave policies.
- Other info: Experience a culture of inclusion, growth, and fun team activities.
- Why this job: Be part of a mission to create the most loved buying experience globally.
- Qualifications: Strong leadership skills and a passion for customer service excellence.
The predicted salary is between 38000 - 38000 ÂŁ per year.
Want to be part of something bigger? If you’re ambitious and love the new, then we’re just for you. We service more than 70% of the top 100 global manufacturers. We're on a mission to be the most loved component buying experience that's ever existed.
We’re the new kind of component company. We’re here for the engineers, the innovators, the designers and the pioneers who are driving change. We blend cutting‑edge technology with passionate people to deliver an award‑winning experience to customers all over the globe. Forget the old way of buying components. Choose Accu and get Building Tomorrow. We have an “Excellent” TrustPilot rating and an overall “5 Star” rating on Google. We truly are nuts about offering the best experience to all our customers.
THE ROLE
We’re looking for a Customer Satisfaction Manager to support our excellent business growth, share key insights and performance updates with leadership and the wider business, and work closely with partners (Front, Limitless, 8x8) to maximise tools and performance.
The Skills
- Confident, people‑first leader who thrives in a fast‑paced environment and knows how to turn great service into a competitive advantage.
- Highly organised, with the ability to manage and prioritise across a team.
- Calm, decisive, and solutions‑focused, especially under pressure.
- Excellent communicator, able to handle sensitive or complex situations with clarity and empathy.
- Experienced in resolving escalations and delivering outstanding customer outcomes.
- Passionate about coaching, developing, and motivating others.
- Comfortable leading autonomously and stepping up when needed; always looking for ways to improve, optimise, and raise standards.
The Team And What We Offer
We’ve created a self‑directing workplace that cultivates a culture of inclusion and belonging, whilst allowing everyone to grow. We have built a close‑knit team with an extremely low employee turnover rate. Here’s a few things you can look forward to:
- Competitive salary with a transparent pay structure.
- Opportunity for progression at a high growth company.
- 4 day working week.
- Remote and flexible working.
- 6 weeks paid annual leave. Earn up to 7 weeks through our length of service bonus.
- Up to 6 months paid maternity leave and 1 month paid paternity leave.
- Pension scheme.
- Octopus Electric Dreams salary sacrifice EV scheme.
- Accu Academy – a fund to grow our employees' skills.
- Bean to cup coffee, soft drinks and fresh fruit in the office.
- Sports and Social activities; including escape rooms, go‑karting, food, drink and much more.
- Cycle to work scheme.
- ÂŁ300 birthday bonus.
We welcome applicants from the Armed Forces community. Armed Forces community applicants, who meet the minimum criteria for the role, will be guaranteed an interview. However, please note that this does not guarantee a job offer.
Salary ÂŁ38,000
Location Accu HQ, Hope Bank Works, Holmfirth, Huddersfield, HD9 6PT. Hybrid working available, after successful completion of probation.
Job Type Full time, Permanent
Working Days/Hours 4‑Day Week, 34Hrs, Monday to Friday (8:30–5:30)
Customer Satisfaction Manager employer: Accu
Contact Detail:
Accu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Satisfaction Manager
✨Tip Number 1
Get to know the company inside out! Watch their intro video and read up on their mission. This will help you connect with their values during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with their needs, especially around customer satisfaction and leadership. Practise your responses so you can communicate clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to their mission.
We think you need these skills to ace Customer Satisfaction Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer satisfaction shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing experiences for customers.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that align with our mission at Accu. We love seeing how your background fits into our vision of being the most loved component buying experience.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, especially when it comes to your achievements and how they relate to the role of Customer Satisfaction Manager. Avoid jargon and keep it simple!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Accu
✨Know the Company Inside Out
Before your interview, make sure you watch Accu's intro video and understand their mission. Familiarise yourself with their services and how they stand out in the component buying experience. This will show your genuine interest and help you connect your skills to their goals.
✨Showcase Your People-First Leadership
As a Customer Satisfaction Manager, you'll need to demonstrate your ability to lead with empathy. Prepare examples of how you've successfully managed teams or resolved customer escalations. Highlight your communication skills and how you handle sensitive situations with clarity.
✨Be Solutions-Focused
Accu values calm and decisive leaders, especially under pressure. Think of specific instances where you've turned challenges into opportunities. Be ready to discuss how you prioritise tasks and optimise processes to enhance customer satisfaction.
✨Emphasise Continuous Improvement
Accu is all about raising standards and improving experiences. Share your passion for coaching and developing others. Discuss any initiatives you've led that resulted in improved team performance or customer outcomes, showing that you're always looking for ways to grow.