Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a passionate team to deliver outstanding customer service and support.
- Company: Join Accu, a fast-growing company transforming the component buying experience.
- Benefits: Enjoy a competitive salary, 4-day work week, and generous leave policies.
- Other info: Experience a culture of inclusion with opportunities for personal and professional growth.
- Why this job: Be part of a mission-driven team that values innovation and customer satisfaction.
- Qualifications: Strong leadership skills and a passion for coaching and developing others.
The predicted salary is between 38000 - 38000 ÂŁ per year.
Want to be part of something bigger? If you’re ambitious and love the new, then we’re just for you. We service more than 70% of the top 100 global manufacturers. We're on a mission to be the most loved component buying experience that's ever existed.
We're the new kind of component company. We’re here for the engineers, the innovators, the designers and the pioneers who are driving change. We blend cutting-edge technology with passionate people to deliver an award-winning experience to customers all over the globe. Forget the old way of buying components. Choose Accu and get Building Tomorrow.
We have an “Excellent” TrustPilot rating and an overall “5 Star” rating on Google. We truly are nuts about offering the best experience to all our customers.
THE ROLE
We’re looking for a Customer Satisfaction Manager to support our excellent business growth & team. The role will be to lead & support our Customer Satisfaction team in providing outstanding customer service & support, to ensure we meet our customer requirements for service & quality. You will work closely with other departments and have the autonomy to make decisions to get the right outcomes for both our customers and your team.
THE RESPONSIBILITIES
- Customer experience is one of our superpowers and this role is at the heart of it.
- Partner with another CS Manager to lead a high-performing Customer Support team and online chat function.
- Own team performance, ensuring SLAs are met and exceeded.
- Set clear goals, track daily/weekly metrics, and keep the team on target.
- Recruit, onboard, and develop talent, building a team that scales with our growth.
- Deliver impactful training and drive continuous improvement.
- Act as the escalation point for complex customer issues.
- Collaborate cross-functionally to support wider business goals.
- Lead 1:1s and performance reviews to coach and grow your team.
- Drive smarter ways of working through process improvements and best practices.
- Share key insights and performance updates with leadership and the wider business.
- Work closely with partners (Front, Limitless, 8x8) to maximise tools and performance.
THE SKILLS
- We’re looking for a confident, people-first leader who thrives in a fast-paced environment and knows how to turn great service into a competitive advantage.
- Highly organised, with the ability to manage and prioritise across a team.
- Calm, decisive, and solutions-focused, especially under pressure.
- Excellent communicator, able to handle sensitive or complex situations with clarity and empathy.
- Experienced in resolving escalations and delivering outstanding customer outcomes.
- Passionate about coaching, developing, and motivating others.
- Comfortable leading autonomously and stepping up when needed.
- Always looking for ways to improve, optimise, and raise standards.
THE TEAM AND WHAT WE OFFER
We’ve created a self-directing workplace that cultivates a culture of inclusion and belonging, whilst allowing everyone to grow. We have built a close-knit team with an extremely low employee turnover rate. Here’s a few things you can look forward to:
- Competitive salary with a transparent pay structure.
- Opportunity for progression at a high growth company.
- 4 day working week.
- Remote and flexible working.
- 6 weeks paid annual leave.
- Earn up to 7 weeks through our length of service bonus.
- Up to 6 months paid maternity leave and 1 month paid paternity leave.
- Pension scheme.
- Octopus Electric Dreams salary sacrifice EV scheme.
- Accu Academy - a fund to grow our employees' skills.
- Bean to cup coffee, soft drinks and fresh fruit in the office.
- Sports and Social activities; including escape rooms, go-karting, food, drink and much more.
- Cycle to work scheme.
- ÂŁ300 birthday bonus.
We welcome applicants from the Armed Forces community. Armed Forces community applicants, who meet the minimum criteria for the role, will be guaranteed an interview. However, please note that this does not guarantee a job offer.
If you’d like to join us on our mission to build a better tomorrow, apply and take the next step today to help us build tomorrow.
Salary: ÂŁ38,000
Location: Accu HQ, Hope Bank Works, Holmfirth, Huddersfield, HD9 6PT.
Hybrid working available, after successful completion of probation.
Job Type: Full time, Permanent
Working Days/Hours: 4-Day Week, 34Hrs, Monday to Friday (8:30-5:30)
Customer Satisfaction Manager employer: Accu Limited
Contact Detail:
Accu Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Satisfaction Manager
✨Tip Number 1
Get to know the company inside out! Watch their intro video and read up on their mission. This way, when you chat with them, you can show off your enthusiasm and understanding of what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to a referral, which is a golden ticket in the job hunt!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer satisfaction. Think about how you can demonstrate your people-first leadership style and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our mission to build a better tomorrow.
We think you need these skills to ace Customer Satisfaction Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer satisfaction shine through. We want to see how much you care about delivering an outstanding experience for our customers!
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences that align with the role. We love seeing how your background fits into our mission of being the most loved component buying experience.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot. This helps us understand how you can contribute to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at Accu Limited
✨Know the Company Inside Out
Before your interview, make sure to research Accu thoroughly. Understand their mission, values, and what sets them apart in the component buying experience. This will not only show your enthusiasm but also help you align your answers with their goals.
✨Showcase Your People Skills
As a Customer Satisfaction Manager, your ability to lead and motivate a team is crucial. Prepare examples of how you've successfully managed teams or resolved customer issues in the past. Highlight your communication skills and your approach to coaching others.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle complex situations. Think of specific scenarios where you turned a negative customer experience into a positive one, and be ready to discuss the steps you took.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team's current challenges or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.