Demand Manager

We have a vacancy within our Supply Chain/Production Department and are currently recruiting for the role of Demand Manager.

We are looking for candidates who have relevant and proven experience seeking an opportunity to develop their skills and join a growing Organisation.

Shift Pattern

39 hours each week with a flexible starting time between 07:00 and 08:00 Monday to Friday, with a flexible finish time between 16:00 and 17:00 Monday to Thursday, and on a Friday, a finish time of 12.00.

You will be entitled to a 30-minute unpaid lunch break between 12:00 and 12:30 Monday to Thursday.

Additionally, you will have a 10-minute paid break each morning Monday to Friday and a 10-minute paid break each afternoon Monday to Thursday.

Role Accountabilities

• Owns, develops and program manages the implementation and evolution of a “lean” Customer Demand Management process, including (but not limited to):
• Main point of contact for all customers for their orderbook demands
• Closely monitor and manage the sales orderbook and ensure it reflects the latest customer requirements
• Provide a robust and fully understood Orderbook Demand signal for use in the SIOP Process so that future sales, manning and machine levels can be analysed correctly.
• Utilise the Exception Reports to prevent orderbook erosion inside the manufacturing and material window
• Provide detailed Summaries on Orderbook evolution when Customer Demands are refreshed
• Identify any orderbook movements that would leave the business with obsolete Stock/WIP/Material so that liability claims can be raised and submitted by the relevant Business function
• Produce a fit for purpose KPI suite that details Sales & Arrears trends (daily, weekly & monthly)
• Work closely with the Manufacturing Managers to ensure any delivery issues are known about at the earliest opportunity, containment & improvement actions are being instigated, and that customers are made aware
• Establish relationships with internal and external customers and suppliers to continually improve the quality of service delivered
• Coaching the businesses on how to stick to the SIOP plan, and taking action through the weekly standard diary delivery meetings
• Making sure people are focused on the right things (metrics, actions cascaded from SIOP) in the relevant standard diary meetings
• Training and coaching accountable managers in their SIOP process duties and responsibilities
• Coaching/auditing the businesses to ensure that ERP principles and Operating Rules are adhered to, flowing down appropriate actions through the Daily Operations Meeting meetings
• Owns, develops and program manages the implementation and evolution of a “lean” Purchasing & Supply Chain Management process, including (but not limited to):
• Responsible for the effective day to day supplier relationship management and operational performance of the supply base.
• Responsible for the quality and delivery performance of the external supply chain and the resolution of any performance related issues through the enactment of contractual clauses where appropriate
• Define SMART KPIs to effectively manage the supply base and implement a robust operational management process to drive improved performance
• Foster effective relationships with internal and external stakeholders to continually improve the quality of service delivered by the purchasing team.
• Lead short / medium term cost improvement plans with strategic suppliers.

Understand suppliers manufacturing processes / services and associated cost drivers to support cost improvement initiatives

• Accountable for the programme management and execution of sourcing activities to support the SIOP plan & site budgets
• Accountable for the execution of category / supplier strategies and provide inputs based on supply chain operational performance.
• Support the deployment of supply chain audits and risk management practices to assess, communicate and mitigate supply chain risks.
• Improve logistics and inventory management processes to deliver improved value to the business.
• Create a culture of high performance through effective development and performance management of the purchasing team
• Develop purchasing processes and policies to ensure they are fit for purpose
• Lead the teams compliance to company policies, processes and procedures, ensuring all purchasing records and documentations are correct and maintained in line with regulatory requirements.
• Responsible for understanding supplier obligations contained in the Supplier Code of Conduct and addressing any supplier compliance concerns through direct action or escalation.

Responsible for ensuring that supplier compliance to the Supplier Code of Conduct is maintained.

Person Specification

• Build good working relationships always acting as a team player
• Maintain high attention to detail and process adherence applying a right first-time mentality
• Be reliable and dedicated
• Manage workload and be organised, prioritising where necessary
• Be conscious of, and adhere to housekeeping requirements

We will be selecting a candidate who is aligned with our RISE Values; Respect, Integrity, Safety and Excellence, and who collaborates well with others to maximise teamworking.

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