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For Companies At a Glance
- Tasks: Manage client relationships and ensure a top-notch customer experience.
- Company: Join Accredible, the leading digital credential platform, in a remote role.
- Benefits: Enjoy a competitive salary, flexible work hours, and growth opportunities.
- Why this job: Make a real difference by helping clients succeed with innovative digital solutions.
- Qualifications: Experience in customer success and a passion for client engagement.
- Other info: Be part of a dynamic team focused on customer retention and growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: Remote | Type: Full time | Department: Customer Success
Overview
Accredible, the world’s leading digital credential platform, is seeking a Customer Success Manager to help us with our customer lifecycle from onboarding to renewal for our mid‑market segment.
Who you are
You’re an experienced Customer Success Manager with a track record of driving retention and customer growth by ensuring adoption, engagement, and a world‑class customer experience.
Responsibilities
- Proactively managing the relationship and customer lifecycle of a portfolio of 80‑100 clients.
- Executing a high‑touch approach with our clients while ensuring project milestones are being met.
- Driving adoption of the Accredible platform across business units.
- Identifying expansion opportunities and working with our team.
Customer Success Manager (Remote - US Based) ◆ in Cambridge employer: Accredible & Build
Contact Detail:
Accredible & Build Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Remote - US Based) ◆ in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Success Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their customer success strategies and think about how you can contribute to their goals. This will show them you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with driving retention and customer growth. Highlight specific examples of how you've ensured adoption and engagement in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team at Accredible.
We think you need these skills to ace Customer Success Manager (Remote - US Based) ◆ in Cambridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in driving customer retention and growth, as well as any specific achievements that align with our mission at Accredible.
Showcase Your Skills: We want to see your skills in action! Use examples from your past roles to demonstrate how you've successfully managed client relationships and driven platform adoption. Be specific about the impact you made.
Be Personable: Remember, we’re looking for someone who can connect with clients on a personal level. Let your personality shine through in your application. A friendly tone can go a long way in showing us you’re a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Accredible & Build
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like Net Promoter Score (NPS) and Customer Lifetime Value (CLV). Be ready to discuss how you've used these metrics in your previous roles to drive retention and growth.
✨Showcase Your Relationship Management Skills
Prepare examples that highlight your ability to manage client relationships effectively. Think of specific instances where you turned a challenging situation into a success story, demonstrating your high-touch approach.
✨Understand the Accredible Platform
Familiarise yourself with the Accredible platform and its features. Being able to speak knowledgeably about how it can benefit clients will show your genuine interest and readiness to drive adoption.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Practice articulating how you would handle various customer situations, focusing on your strategies for ensuring project milestones are met and identifying expansion opportunities.
