At a Glance
- Tasks: Support clients and manage administrative tasks in a fast-paced environment.
- Company: Join a growing, innovative organisation in Hertfordshire.
- Benefits: £28,000 salary, 20 days leave, private healthcare, and training opportunities.
- Other info: Collaborative culture with opportunities for growth and exposure to cutting-edge technology.
- Why this job: Make a real impact while developing your career in a tech-led environment.
- Qualifications: 2 years admin experience, strong communication, and organisational skills.
The predicted salary is between 28000 - 28000 £ per year.
Administrative & Client Support Assistant
Location
Hertfordshire
Salary
£28,000 per annum
Working Pattern
Full-time, Monday to Friday, 8:00am–4:30pm
Working Arrangement
Fully office-based
Holiday
20 days annual leave + bank holidays
Parking
On-site parking available
About the Role
We are recruiting on behalf of our client for an
Administrative & Client Support Assistant to join their growing team in Borehamwood, Hertfordshire.
This is an excellent opportunity for a proactive, reliable and organised administrator who enjoys working in a fast-paced environment and providing a high level of support to clients.
The successful candidate will take on a varied role, combining client communication with general administration and internal coordination.
You will play an important part in ensuring the smooth day-to-day running of the business, acting as a key point of contact for client enquiries while supporting internal processes and the wider team.
This role would suit someone who is detail-focused, professional and able to manage multiple priorities effectively.
Key Responsibilities
- Respond to client support enquiries via email in a professional and timely manner.
- Assist clients with queries and ensure enquiries are dealt with efficiently.
- Manage, prepare and send client documentation as required.
- Send client contracts and other documents via Docu Sign.
- Maintain accurate client records and update internal systems.
- Support the wider team with day-to-day administrative tasks.
- Coordinate internal processes and ensure actions are followed up and completed.
- Assist with onboarding new clients where required.
- Ensure documentation and records are accurate and maintained to a high standard.
- Communicate effectively with clients and internal teams.
- Help ensure smooth and efficient administrative processes across the business.
- Take ownership of tasks and provide additional administrative support as required.
About You
- Minimum
2 years' experience in an administrative role .
- Previous experience within the healthcare sector is preferred but not essential.
- Proficient in Microsoft Office, particularly Word, Excel and Outlook.
- Strong organisational and time-management skills.
- Excellent written and verbal communication skills.
- High level of attention to detail and accuracy.
- Comfortable managing multiple tasks and prioritising workloads.
- Professional and confident when communicating with clients.
- Able to work both independently and as part of a wider team.
- Personal Attributes
The successful candidate will be
- Proactive, reliable and highly organised.
- Adaptable and comfortable working in a fast-paced environment.
- Hard-working with a strong work ethic.
- Positive, professional and team-oriented.
- Keen to learn and develop new skills.
- Able to manage competing priorities effectively.
- Detail-focused with a methodical approach to administration.
- Confident taking ownership of responsibilities and seeing tasks through to completion.
- Client-focused with a professional and helpful approach.
What We Offer
- £28,000 per annum salary.
- 20 days' annual leave plus bank holidays.
- Private healthcare scheme.
- Workplace pension.
- On-site parking.
- Training and development opportunities.
- Supportive and collaborative working environment.
- Opportunity to grow within a fast-moving and innovative business.
- Exposure to cutting-edge technology, including AI within healthcare.
The Opportunity
This is a fantastic opportunity for an experienced administrator to join a growing and innovative organisation where they can develop their career and take on a varied role across client support, administration and internal coordination .
The successful candidate will work closely with the wider team and have the opportunity to build their experience within a technology-led environment, while contributing directly to the smooth running of the business and the quality of service provided to clients.
If you are an organised, professional and proactive administrator looking for a long-term opportunity within a growing business, this could be an excellent next step in your career.
Client support Admin Assistant in Borehamwood employer: Accountancy Action Careers
As a Tax Advisor with us, you'll be part of a dynamic and supportive team that prioritises collaboration and continuous learning. Our commitment to your professional growth is matched by our comprehensive benefits package, including a pension scheme and group life assurance, ensuring you feel valued and secure in your role. Located in a vibrant area, we offer a unique work culture that fosters strong client relationships and encourages you to make a meaningful impact on both your career and the success of our clients.
Contact Details:
Accountancy Action Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client support Admin Assistant in Borehamwood
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Accountancy Action Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Accountancy Action Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client support Admin Assistant in Borehamwood
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Accountancy Action Careers:Your cover letter is your chance to shine! Tell us why you want to work at Accountancy Action Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Accountancy Action Careers!
How to prepare for a job interview at Accountancy Action Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
