At a Glance
- Tasks: Lead our Food & Beverage team to deliver exceptional guest experiences and manage daily operations.
- Company: Join Accor, a global leader in hospitality with a focus on inclusivity and personal growth.
- Benefits: Enjoy training programs, discounts at hotels worldwide, complimentary stays, and meals on duty.
- Other info: Be part of a diverse community that values every individual and promotes career development.
- Why this job: Shape the future of hospitality while building meaningful relationships with guests and colleagues.
- Qualifications: Previous experience in a similar role and outstanding customer service skills are essential.
The predicted salary is between 24750 - 30250 £ per year.
To us, it's as important that you enjoy your time at the hotel as much as our guests.
To make you feel valued and give you every opportunity to grow, both professionally and personally.
Our hotel consists of 146 bedrooms, 6 meeting Rooms, a restaurant & bar as well as a soon to open swimming pool and sauna.
Job Description What will you do: Include but not limited to: Work across all Food & Beverage outlets including our restaurant, bar and conference & events Ensure that the Food & Beverage team deliver excellent & professional guest service at all times Work with all departments to ensure that service times are adhered to Implement and maintain standards relating to food hygiene, brand standards, stock control and OHSManage Food & Beverage employees including rostering, training and performance management Build a good relationship with guests or regular patrons.
Try to remember individual patron's names and their preferences to extend a personalized service.
Handle guests' complaints and comments tactfully and efficiently.
Perform proper handover and communication to the next shift.
Carry out Duty Manager shifts.
Contribute to the realisation of financial targets of the department.
Previous experience in a similar role is essential Exceptional customer service skills Ability to supervise and lead a team to achieve excellent & efficient service Outstanding time management and organisational skills Excellent interpersonal skills across a range of departments, guests and employees Additional Information
Benefits: Great talent deserves great rewards so here's just some of what we are able to offer:- Training and development programs- Discount card to be used in Accor hotels worldwide- Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)- Meals on duty- Uniforms- Employee Advisory Service- Discounts in shops and Hotel's partners (Europcar, Merlin Entertainment etc. )Embrace the extraordinary, write your story with us, and be part of shaping the future of hospitality.
Explore Opportunities Join us in creating an inclusive community that celebrates diversity.
At Accor, we're not just building careers; BELIMITLESSDiversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities.
Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When you submit an application to Accor UK Business & Leisure Hotels Limited, trading as Accor Invest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
- Not Applicable
- Industry: Hospitality
Outlet Manager - Food & Beverage Management in York employer: AccorHotels
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