At a Glance
- Tasks: Lead the Food & Beverage team to deliver exceptional guest experiences and manage operations.
- Company: Join Novotel York Centre, where we create memorable moments for our guests.
- Benefits: Enjoy training, discounts at hotels, complimentary stays, meals on duty, and more.
- Other info: Embrace diversity and inclusivity while building your career in a supportive environment.
- Why this job: Be part of a dynamic team shaping the future of hospitality with limitless growth opportunities.
- Qualifications: Previous experience in a similar role and exceptional customer service skills required.
The predicted salary is between 24300 - 29700 £ per year.
Our mission at Novotel York Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell. To us, it's as important that you enjoy your time at the hotel as much as our guests.
Our hotel consists of 146 bedrooms, 6 meeting rooms, a restaurant & bar as well as a soon to open swimming pool and sauna.
What will you do:
- Work across all Food & Beverage outlets including our restaurant, bar and conference & events.
- Ensure that the Food & Beverage team deliver excellent & professional guest service at all times.
- Work with all departments to ensure that service times are adhered to.
- Implement and maintain standards relating to food hygiene, brand standards, stock control and OHS.
- Manage Food & Beverage employees including rostering, training and performance management.
- Build a good relationship with guests or regular patrons.
- Handle guests’ complaints and comments tactfully and efficiently.
- Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests.
- Perform proper handover and communication to the next shift.
- Carry out Duty Manager shifts.
- Contribute to the realisation of financial targets of the department.
Your experience and skills include:
- Previous experience in a similar role is essential.
- Exceptional customer service skills.
- Ability to supervise and lead a team to achieve excellent & efficient service.
- Outstanding time management and organisational skills.
- Excellent interpersonal skills across a range of departments, guests and employees.
Benefits:
- Training and development programs.
- Discount card to be used in Accor hotels worldwide.
- Complimentary stays in UK hotels (Bonus Breaks - subject to T&C).
- Meals on duty.
- Uniforms.
- Employee Advisory Service.
- Discounts in shops and Hotel’s partners (Europcar, Merlin Entertainment etc.).
Join us in creating an inclusive community that celebrates diversity. At Accor, we're not just building careers; we're shaping a future where everyone thrives!
Food & Beverage Assistance Manager in York employer: AccorHotels
Delano London is an exceptional employer, offering a unique opportunity to shape the future of an iconic brand in a vibrant and creative environment. With a strong focus on personality and genuine connections, employees benefit from a supportive culture that encourages growth, collaboration, and fun, alongside access to a range of perks including hotel stays and experiences across the Ennismore and Accor groups. Joining Delano means being part of a passionate team dedicated to delivering memorable hospitality while fostering meaningful relationships within the luxury leisure and entertainment sectors.
