b Overview /b p In this role you will manage the day-to-day delivery of the Delano London Members Club, ensuring smooth onboarding and exceptional hospitality for members. You will oversee systems, administration and financial controls that support membership revenue and operations. You’ll manage the full member lifecycle from application to renewals, while providing reliable reporting to the Director of Membership. This is a role at pre-opening with a focus on shaping a discreet, personalized guest and member experience within a luxury hotel and club. You will work closely with hotel operations, finance, IT and brand teams to scale a culture of warm hospitality. /p b Pay / Benefits /b ul li health cash plan /li li discounts on hotels across Ennismore and Accor portfolios /li li referral bonus /li li monthly team recognition /li li team events /li li biannual team parties /li /ul b Responsibilities /b ul li Oversee day-to-day Members Club delivery and onboarding /li li Manage systems, administration, and financial controls supporting membership revenue /li li Administer full membership lifecycle: applications, onboarding, payments, renewals, access and member records /li li Provide regular operational and performance reporting to the Director of Membership /li li Collaborate with hotel operations, Finance, IT and Brand teams to ensure a seamless guest/member experience /li /ul b Key requirements /b ul li 3–5 years of relevant experience in membership operations, private clubs, luxury hospitality, or similar /li li Strong knowledge of CRM platforms, payment systems, member databases and operational reporting /li li Experience with PeopleVine or similar membership platform is advantageous /li li Strong financial acumen with revenue reconciliation, budgeting and forecasting experience /li li High accuracy, organization and ability to manage multiple deadlines in a fast-paced pre-opening environment /li li Understanding of data protection, confidentiality and compliance in member and payment processes /li li Excellent communication and stakeholder-management skills across multiple functions /li li Commitment to discreet, personalized service for members while protecting guest experiences /li /ul ul li excellent communication /li li stakeholder-management /li li discretion /li li CRM platforms /li li payment systems /li li member databases /li /ul
Membership Operations Manager employer: AccorHotels
As an Assistant Finance Manager at our vibrant London properties, you'll be part of a dynamic team that values collaboration and creativity while ensuring financial excellence. We offer a competitive salary, generous holiday allowance, and a range of wellness benefits, all within a supportive work culture that prioritises employee growth and fun. Join us for regular team events and the chance to progress within a global family of brands, making your mark in the hospitality industry.
