At a Glance
- Tasks: Join our team to create memorable experiences by maintaining stunning hotel rooms.
- Company: Be part of the first 5* Hotel in Liverpool, The Municipal Hotel & Spa.
- Benefits: Enjoy flexible shifts, free meals, discounts, and exclusive perks for Heartists®.
- Other info: Join a diverse team that values your contributions and supports your growth.
- Why this job: Make guests feel special while developing your skills in a vibrant hotel environment.
- Qualifications: Positive attitude, teamwork skills, and a passion for delivering 5* hospitality.
The predicted salary is between 9.9 - 12.1 £ per hour.
JOIN OUR FAMILY
Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.
THE EXCITING OPPORTUNITY
We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists® aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal’s story. The iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state-of-the-art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.
A DAY IN THE LIFE OF A HOUSEKEEPING ASSISTANT AT THE MUNICIPAL HOTEL & SPA MGALLERY
What you'll be doing...
We are looking for new Housekeeping Team Members to work split shifts in the afternoons and evenings in order to offer a turn down service to our guests. This involves cleaning and tidying rooms and bathrooms in preparation for the evening wind down. This role is flexible shifts and as a hotel we operate over 7 days therefore flexibility with your shifts is a must. Prior to turn down services our Housekeeping team members complete a variety of duties based on business requirements, from linen porterage, cleaning of public areas, in house laundry, logistic / storage and top up of supplies and cleaning and servicing guest bedrooms.
When you enter our hotel you will be “wowed” and we aspire for our guests to be bowled over too by the memorable visual impact of our rooms and public areas. Our Housekeeping Heartist® team works in harmony with all departments to deliver 5* hospitality in our rooms and/or public areas. The ultimate goal is to maintain our 5* atmosphere with care and precision for the finer details and have a strong awareness of time management. Our Heartists® work with precision and care to enhance the guest experience. Offering personalised touches, exuding a passion for the finer details and in providing a luxury inner sanctuary for our guests.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
- A positive can do attitude and the passion to provide 5* Hospitality.
- To have excellent teamwork and communication skills, establishing strong relationships across all departments.
- The provision of care and a passion for delivering a positive guest experience and promoting 5* standards.
- To excel in time management and pride in standards of work.
WHAT WE OFFER
When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists® program is the benefits programme dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. What’s not to love? You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
Compensation: To be discussed
Housekeeping Team Member in Liverpool employer: AccorHotels
As an Assistant Finance Manager at our vibrant London properties, you'll be part of a dynamic team that values collaboration and creativity while ensuring financial excellence. We offer a competitive salary, generous holiday allowance, and a range of wellness benefits, all within a supportive work culture that prioritises employee growth and fun. Join us for regular team events and the chance to progress within a global family of brands, making your mark in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Team Member in Liverpool
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotels
Don't be shy about reaching out to AccorHotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeping Team Member in Liverpool
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
