Company DescriptionComing very soon, Delano London will bring the spirit and celebrated heritage of the iconic Delano Miami Beach to London, reimagined for a new generation. Overlooking Kensington Gardens, the hotel will feature 67 rooms and suites, the legendary Rose Bar and Rose Lounge, alongside The Source wellness offering. Delano London will also be bringing their membership club to the UK for the first time. Delano Members' Club is a curation of the world’s most accomplished, creative and curious minds. A global community for high performers and the cultural elite. A collective of design, hospitality, and experience experts. A new generation of Member’s club brought together by the spirit of Delano.
You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
Delano is a place where personality, creativity and genuine connection come together. We value curiosity, individuality and a sense of fun, creating an environment where our people can be themselves while delivering thoughtful, intuitive and genuinely warm hospitality.
Delano London is part of Ennismore, a global collective of entrepreneurial, founder-built brands rooted in creativity, culture and community, and a joint venture with Accor.
Joining Delano London means being part of something from the very beginning. It's an opportunity to shape the next chapter of an iconic brand, work alongside an ambitious and creative team and play a part in creating a hotel and members' club that feels distinctly Delano from day one.Job DescriptionWe're looking for an organised, connected and proactive Membership Operations Manager, responsible for the day-to-day delivery of the Members Club, ensuring members are onboarded properly and experience an exceptional level of hospitality whenever using the hotel or membership facilities.
This role manages the systems, administration, financial controls and operational processes that support membership revenue and ensure the program runs seamlessly, accurately and consistently. The Membership Operations Manager oversees the full membership lifecycle from application and onboarding through to payments, renewals, access and member administration, while providing reliable reporting and operational support to the Director of Membership.QualificationsWhat we're looking for: Minimum of 3–5 years’ relevant experience in membership operations, private clubs, luxury hospitality, subscription businesses or a comparable membership-based environment.Strong working knowledge of CRM platforms,
Membership Operations Manager in Kennington employer: AccorHotels
As an Assistant Finance Manager at our vibrant London properties, you'll be part of a dynamic team that values collaboration and creativity while ensuring financial excellence. We offer a competitive salary, generous holiday allowance, and a range of wellness benefits, all within a supportive work culture that prioritises employee growth and fun. Join us for regular team events and the chance to progress within a global family of brands, making your mark in the hospitality industry.
