At a Glance
- Tasks: Lead all Rooms Division operations, ensuring exceptional guest experiences and strategic direction.
- Company: Join Raffles London at The OWO, a historic luxury hotel known for its authentic hospitality.
- Benefits: Enjoy 31 days holiday, staff meals, free dry cleaning, and enhanced sick pay.
- Other info: Collaborate with top executives and develop your career in a dynamic luxury environment.
- Why this job: Make a real impact in a prestigious setting while leading a diverse team to excellence.
- Qualifications: Proven track record in high service levels, exceptional communication, and strong leadership skills.
The predicted salary is between 90000 - 110000 £ per year.
In this role you lead all Rooms Division operations at Raffles London at The OWO, driving exemplary guest experiences across Front Office, Housekeeping, Laundry, Guest Relations, Concierge, Security, Spa, and Wellness. You sit on the Executive Committee, shaping strategy, service standards, and financial performance to uphold the brand’s refined, authentic hospitality. You engage VIP guests and lead a diverse team to deliver bespoke, anticipatory experiences. The position offers impact in a historic luxury setting with a clear emphasis on excellence and cultural authenticity.
Pay / Benefits
- 31 days holiday including bank holidays
- Staff meals on duty
- Free dry cleaning for uniform
- Employer pension contribution
- Enhanced sick pay
- Life Assurance 1x salary
Responsibilities
- Provide strategic direction and hands-on leadership for all Rooms Division departments
- Establish service standards reflecting gracious, intuitive hospitality
- Contribute to long-term strategy, guest experience initiatives, and financial performance as an Executive Committee member
- Collaborate with Hotel Manager and General Manager to position London as a premier luxury address
- Oversee Butler Services and Guest Relations for bespoke experiences
- Engage with VIP guests and long-stay clients to foster relationships
- Monitor feedback and implement improvements for comfort and sentiment
- Oversee budgeting, forecasting, and cost control across Rooms Division
- Lead, mentor, and develop a diverse team emphasizing excellence and continuous improvement
- Promote cross-department collaboration for seamless guest journeys
- Recognise and reward exemplary performance to boost engagement
- Develop and manage Rooms Division budget for profitability and revenue optimization
- Analyze performance metrics to identify trends and opportunities
- Collaborate with Sales, Marketing, and Revenue Management on occupancy and loyalty
- Ensure compliance with local regulations and brand policies; uphold sustainability practices
- Safeguard guest and resident security, privacy, and comfort
- Perform other duties including working across departments when required
- Lead in absence of line manager and adapt to evolving hotel needs
Key requirements
- Proven track record delivering high service levels under pressure
- Exceptional communication and customer service skills (written and spoken)
- Strong time management with ability to multi-task and maintain professional appearance
- Willingness to contribute to a 24h operational schedule when required
- Leadership under pressure
- Creative and innovative thinking
- Empathy and team empowerment
- Customer service excellence
- Operational budgeting and forecasting
- Guest relations and VIP service
Director of Rooms employer: AccorHotels
As an Assistant Finance Manager at our vibrant London properties, you'll be part of a dynamic team that values collaboration and creativity while ensuring financial excellence. We offer a competitive salary, generous holiday allowance, and a range of wellness benefits, all within a supportive work culture that prioritises employee growth and fun. Join us for regular team events and the chance to progress within a global family of brands, making your mark in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Rooms
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotels
Don't be shy about reaching out to AccorHotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Director of Rooms
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
