At a Glance
- Tasks: Lead the Reception team, ensuring excellent guest experiences and smooth front office operations.
- Company: Join Novotel York Centre, part of the global Accor family, where your personality shines.
- Benefits: Enjoy free hotel stays, discounts worldwide, and continuous learning opportunities.
- Other info: Explore limitless career opportunities across 5000 hotels in over 100 countries.
- Why this job: Be part of a fun, high-energy team making memorable moments for guests every day.
- Qualifications: Fluency in English and a passion for customer service are essential.
The predicted salary is between 25000 - 30000 £ per year.
Our mission at Novotel York Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
As our next Reception Team Leader, you will:
- Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives.
- Assist in effectively running the front office operations with a hands-on approach.
- Help guests and create positive experiences.
- Be confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
- Maintain strong working relationships and communicate with all departments.
- Work duty manager shifts as and when required.
You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests. To ensure you can best welcome and care for our guests, you will need to be fluent in English. Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
If you feel you are the right candidate for the role as our Reception Team Leader, please click ‘apply’ now! We’d love to hear from you!
By working at the Novotel York Centre you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
As part of our team you can have:
- Free night stays in our UK hotels (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality.
Reception Team Leader in York employer: AccorHotel
At Novotel York Centre, we pride ourselves on creating memorable moments for our guests while fostering a vibrant and inclusive work culture. As a Reception Team Leader, you will not only lead a dynamic team but also enjoy exceptional benefits such as free night stays in UK hotels, discounted rates worldwide, and continuous personal development through the Accor Academy. Join us to explore limitless opportunities in a supportive environment that values your growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Team Leader in York
✨Tip Number 1
Get to know the company culture! Before your interview, check out Novotel's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your guest relations skills! Since the role is all about creating positive experiences, think of examples from your past where you've gone above and beyond for a customer. This will help you shine during the interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Novotel. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates directly from the source. Don’t miss out!
We think you need these skills to ace Reception Team Leader in York
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you connect with our mission at Novotel York Centre.
Tailor Your Application:Make sure to customise your application for the Reception Team Leader role. Highlight your experience in guest relations and team leadership, and explain how you can contribute to creating memorable moments for our guests.
Show Your Passion:We love candidates who are passionate about hospitality! In your application, share why you’re excited about this role and how you plan to help our team deliver excellent customer service every day.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at AccorHotel
✨Know the Company Inside Out
Before your interview, take some time to research Novotel York Centre and Accor. Understand their mission, values, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Reception Team Leader, you'll be at the forefront of guest relations. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you can create memorable moments for guests, just like Novotel aims to do.
✨Demonstrate Leadership Qualities
Think about how you can support and guide your team. Be ready to discuss your leadership style and how you plan to motivate your reception team. Share specific instances where you've successfully led a team or resolved conflicts.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your enthusiasm for the role and the company. Ask about team dynamics, training opportunities, or how success is measured in the reception department. This shows you're serious about contributing to their goals.
