At a Glance
- Tasks: Lead the Food & Beverage team to deliver exceptional guest experiences and manage operations.
- Company: Join Novotel York Centre, where we create memorable moments for our guests.
- Benefits: Enjoy training, discounts at hotels worldwide, complimentary stays, and meals on duty.
- Other info: Embrace diversity and inclusivity while building your career in a supportive environment.
- Why this job: Be part of a dynamic team shaping the future of hospitality with limitless growth opportunities.
- Qualifications: Previous experience in a similar role and exceptional customer service skills required.
The predicted salary is between 25000 - 30000 £ per year.
Our mission at Novotel York Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell. To us, it's as important that you enjoy your time at the hotel as much as our guests. Our hotel consists of 146 bedrooms, 6 meeting rooms, a restaurant & bar as well as a soon to open swimming pool and sauna.
What will you do:
- Work across all Food & Beverage outlets including our restaurant, bar and conference & events.
- Ensure that the Food & Beverage team deliver excellent & professional guest service at all times.
- Work with all departments to ensure that service times are adhered to.
- Implement and maintain standards relating to food hygiene, brand standards, stock control and OHS.
- Manage Food & Beverage employees including rostering, training and performance management.
- Build a good relationship with guests or regular patrons.
- Handle guests’ complaints and comments tactfully and efficiently.
- Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests.
- Perform proper handover and communication to the next shift.
- Carry out Duty Manager shifts.
- Contribute to the realisation of financial targets of the department.
Your experience and skills include:
- Previous experience in a similar role is essential.
- Exceptional customer service skills.
- Ability to supervise and lead a team to achieve excellent & efficient service.
- Outstanding time management and organisational skills.
- Excellent interpersonal skills across a range of departments, guests and employees.
Benefits:
- Training and development programs.
- Discount card to be used in Accor hotels worldwide.
- Complimentary stays in UK hotels (Bonus Breaks - subject to T&C).
- Meals on duty.
- Uniforms.
- Employee Advisory Service.
- Discounts in shops and Hotel’s partners (Europcar, Merlin Entertainment etc.).
Join us in creating an inclusive community that celebrates diversity. At Accor, we're not just building careers; we're shaping a future where everyone thrives!
Food & Beverage Assistance Manager in York employer: AccorHotel
AccorHotel offers an exceptional work environment at Fairmont Cheshire, The Mere, where employees are valued for their contributions to creating a luxurious spa and wellness experience. With a strong emphasis on team culture, exclusive discounts, and comprehensive training opportunities, this role not only promises competitive compensation but also fosters personal and professional growth in the heart of a stunning 5-star retreat.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Assistance Manager in York
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotel
Don't be shy about reaching out to AccorHotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food & Beverage Assistance Manager in York
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
