At a Glance
- Tasks: Provide exceptional customer service and assist with food and beverage during events.
- Company: Join a vibrant hotel within the Accor network, known for its diverse brands.
- Benefits: Free meals, gym membership, discounts on services, and career development opportunities.
- Other info: Enjoy a dynamic work environment with opportunities for advancement and making a positive impact.
- Why this job: Be part of a team that creates memorable experiences for guests while developing your skills.
- Qualifications: Strong communication skills and ability to work well under pressure; hospitality experience is a plus.
The predicted salary is between 11 - 12 € per hour.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
We are seeking dedicated and enthusiastic Waiting Staff to join our vibrant team in a fast-paced Full-Service Hotel environment. As Waiting Staff, you will play a crucial role in providing exceptional customer service, ensuring that our guests have a memorable festive experience. Your responsibilities will encompass:
- Greet and seat guests promptly upon arrival, providing a warm welcome and information about the event and running order.
- Assist guests regarding menu items in an informative and helpful way.
- Follow the 5 / 10 Rule for all guest encounters.
- Take accurate drink orders using the Zonal POS system.
- Reconcile all payments to the penny, and excellent cash handling skills.
- Serve food and beverages efficiently, ensuring that all items are presented beautifully and meet specification.
- Assist in food preparation as needed, adhering to dish specifications and maintaining high standards of hygiene.
- Follow all safety and sanitation policies when handling food and beverage.
- Upsell larger and premium line beverages to enhance the guest experience while maximising revenue opportunities.
- Manage time effectively to ensure timely service during busy periods.
- Maintain cleanliness of tables, function rooms and service stations throughout the shift.
- Collaborate with kitchen staff to ensure smooth communication regarding orders and special requests.
- Handle guest inquiries and complaints professionally, striving for resolution to ensure satisfaction and elevating to leadership team where required.
Your experience and skills include:
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Ability to work well under pressure in a fast paced environment.
- Strong understanding of food safety practices to maintain a safe dining environment.
- Basic maths skills for handling transactions accurately and efficiently.
- Experience in a bar or hospitality setting is advantageous but not essential.
- Excellent time management skills to balance multiple tasks during peak service times.
- Ability to work collaboratively within a team while also being self-motivated when required.
- Take immense pride in the hotel and service standards so the very best can be experienced by our guests.
- Knowledge of cocktails is beneficial for assisting in bar tasks.
- Strong communication skills to engage with guests effectively and provide outstanding service.
- Strength and manual handling of function room furniture to rearrange quickly and comfortably.
Your team and working environment:
- Meal on shift when working 8-hours.
- Free on-site parking.
- Gym membership at times agreed with the Leisure Manager.
- Discounts on hotel services including Spa treatments, food, drink, and Golf.
- Employee benefit card offering discounted rates in Accor worldwide for you and your family.
- Learning programs through our Academies designed to sharpen your skills.
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
- Career development opportunities with national and international promotion opportunities.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Seasonal Waiting Staff - Food and Beverage Assistant in Washington employer: AccorHotel
Join a vibrant team at our hotel, part of the esteemed Accor network, where we prioritise your growth and well-being. With a strong focus on responsible hospitality, we offer a supportive work culture that values every contribution, alongside benefits such as meal provisions, gym memberships, and extensive discounts on hotel services. Embrace the opportunity to develop your skills through our learning programmes and enjoy career advancement in a dynamic environment that celebrates diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Waiting Staff - Food and Beverage Assistant in Washington
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in as a Heartist®.
✨Tip Number 2
Practice your customer service skills! Since you'll be interacting with guests, think of scenarios where you might need to handle inquiries or complaints. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Show off your adaptability! In your interview, share examples of how you've successfully juggled multiple tasks in a fast-paced environment. This will demonstrate that you're ready for the challenges of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and becoming part of our vibrant hospitality family.
We think you need these skills to ace Seasonal Waiting Staff - Food and Beverage Assistant in Washington
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight any relevant experience you have in food and beverage service. Even if it’s not extensive, share what you’ve learned and how it prepares you for this role with us.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our vibrant team.
How to prepare for a job interview at AccorHotel
✨Know the Company
Before your interview, take some time to research the hotel and its values. Understanding their commitment to responsible hospitality and the Heartist® philosophy will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you handled difficult situations or went above and beyond to make a guest feel valued, as this role is all about creating memorable experiences.
✨Practice the 5/10 Rule
Familiarise yourself with the 5/10 Rule for guest interactions. This means making eye contact and smiling within 5 steps of a guest and greeting them within 10 steps. Practising this will show your understanding of the importance of personal attention in hospitality.
✨Demonstrate Teamwork and Adaptability
Be ready to discuss how you work well under pressure and adapt quickly in a fast-paced environment. Share specific instances where you collaborated with team members to ensure smooth service, especially during busy periods.
