At a Glance
- Tasks: Welcome guests and provide exceptional service to ensure a memorable experience.
- Company: Join the award-winning Mercure Newcastle George Washington Hotel, part of the Accor network.
- Benefits: Enjoy free meals, hotel discounts, pension scheme, and gym membership.
- Other info: Flexible shifts, opportunities for growth, and a commitment to diversity and inclusion.
- Why this job: Be the face of hospitality and make a positive impact on guests' experiences.
- Qualifications: Customer-focused personality with at least one year of front-of-house experience.
The predicted salary is between 9.9 - 12.1 £ per hour.
The Mercure Newcastle George Washington Hotel Golf and Spa is an independently owned hotel, golf and leisure complex located on the outskirts of Newcastle upon Tyne. The hotel has been awarded and become an AA 4 Star Hotel. The Washington-based hotel offers a convenient location for visitors to the Tyne and Wear region with easy access to the major road network and within 15 minutes of Newcastle upon Tyne, Sunderland and Durham.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. We need reliable people who speak with a smile and deliver a warm welcome. Flexibility is key to our business culture and we aim to help everyone get the work/life balance right.
You’ll be the public face of the hotel – and your public will expect you to be an expert in many areas. You’ll have good knowledge of our facilities and services, understand billing and messaging, even advise on local tourist attractions.
What is in it for you:
- Free meals on duty
- Access to a pension scheme
- Lunch at work included when on shift
- Free uniform and hotel discounts worldwide
- Shifts are 6:45 AM to 3:15 PM or 2:45 PM to 11:15 PM
- One in four weekends are guaranteed to be off work
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Company pension
- Free on site parking
- Swim and Gym membership on premises
What you will be doing:
- To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach.
- To provide professional, friendly and efficient Reception service to all guests of the hotel, whilst achieving maximum revenue and guest satisfaction.
- To maintain standards of hospitality as laid down by hotel and company policies and procedure.
- To welcome all guests on their arrival and assist them in a courteous, helpful manner with registration and when checking out of the hotel.
- Ensure the hotel cash handling and credit procedures and to report any discrepancies to your Supervisor immediately.
- To operate the hotel switchboard, answering it to the company standard, ensuring that all messages are correctly handled and processed to guests’ rooms immediately.
- To monitor all guest accounts and to make sure all charges posted are correct with supporting documentation.
- To take reservations and event bookings according to company standard during periods when the Reservations and Sales Office is unmanned or busy, ensuring all necessary information is completed and recorded accurately.
- To upsell all hotel facilities within the hotel to guests. There are incentives for each upsell and revenue generation.
- To ensure the security of guest valuables, departmental keys and floats. This to include ensuring company procedures are strictly adhered to at all times.
- To deal with guest enquiries, either by email, telephone, letter or face to face.
Your experience and skills include:
- Service focused personality is essential
- You must have at least one years experience working front of house in a hotel, ideally on reception.
- You must have a good general education and excellent customer service skills.
Additional Information:
- Experience is an asset
- Prior experience working with Opera or a related system
- Fluency in English additional languages are a plus
The Mercure Newcastle George Washington Hotel Golf & Spa is an Accor franchised property owned and operated by George Washington Golf & Country Club Limited. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Receptionist - contract for 32-hours in Washington employer: AccorHotel
AccorHotel offers an exceptional work environment at Fairmont Cheshire, The Mere, where employees are valued for their contributions to creating a luxurious spa and wellness experience. With a strong emphasis on team culture, exclusive discounts, and comprehensive training opportunities, this role not only promises competitive compensation but also fosters personal and professional growth in the heart of a stunning 5-star retreat.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - contract for 32-hours in Washington
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at AccorHotel
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at AccorHotel. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
