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- Tasks: Lead the Reception and Nights Teams to deliver exceptional guest experiences.
- Company: Join the Mercure Newcastle George Washington Hotel, part of the Accor network.
- Benefits: Free meals on duty, pension scheme, and worldwide hotel discounts.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be a Heartist and make a positive impact in hospitality.
- Qualifications: Previous leadership experience in a hotel and strong interpersonal skills.
The predicted salary is between 30000 - 40000 £ per year.
The Mercure Newcastle George Washington Hotel Golf and Spa is an independently owned hotel, golf and leisure complex located on the outskirts of Newcastle upon Tyne and Sunderland. The Washington-based hotel offers a convenient location for visitors to the Tyne and Wear region with easy access to the major road network and within 15 minutes of Newcastle upon Tyne, Sunderland and Durham.
We need people like you. Reliable people who speak with a smile and deliver a warm welcome. At The Mercure Newcastle George Washington Hotel, we respect our staff for what they are: individuals and team players whose skills make us one of the world's top companies. Flexibility is key to our business culture and we aim to help everyone get the work/life balance right.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Be an ambassador of the brand and the property as Front of House Manager, where your leadership, strong interpersonal skills and strategic vision will drive an engaged team, guest satisfaction and operating results.
We are looking for an inspiring Front of House Manager who will lead our Reception and Nights Teams. The ideal candidate will have management experience within a hotel Reception team or similar, being able to motivate, delegate tasks and effectively manage a team. Customer service will be at the forefront of all tasks undertaken within the role with guest expectations consistently being exceeded.
The Front of House Manager will ensure:
- Guest expectations are exceeded from the booking process through to check out
- Continual development of the Receptionists, Nights Teams and the Reception Supervisor
- Attention to details in every task undertaken
- Act as Guest Relations Manager - the main referral point for complaints after the informal stage with our Duty Managers, and responsible for inspiring excellent guest service scores, reporting on and responding to feedback reviews.
- Review and respond to guest online feedback and reviews, highlighting any issues to the relevant department head and senior management
- Attendance in daily and weekly management meetings and generate guest service index reports for the Deputy General Manager
- Promote the brand and ensure all brand essentials and standards are in place and executed consistently.
- Ensure full compliance with operating controls and legislation when on duty.
- Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to provide input.
- Develop relationships within the local community.
In return we will give you free meals on duty, access to a pension scheme and hotel discounts worldwide. So if you feel you have the desire and skills necessary to succeed as Front of House Manager with us then please apply now.
Your experience and skills include:
- Previous experience in a leadership role within a similar hotel brand
- Passionate to grow and develop self and others
- Strong relator with ability to build relationships
- Strategic, creative and able to communicate effectively
- A proven leader who is able to inspire others
- Strong business acumen and demonstrated success in driving the commercial performance of the business and delivering on KPIs.
You will live the brand by:
- Creating and nurturing local experiences for all our guests.
- Fostering awareness of the range of services available in the property.
- Engage the team in unique activities to network wider than their own departments.
Leading a team of eight at varying levels of personal development and ambition. This team is the most critical in ensuring the best experience for our overnight guests and the Front of House Manager role is part of the senior leadership to build the reputation of the entire business.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Front of House Manager (Reception and Nights) in Washington employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager (Reception and Nights) in Washington
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at The Mercure Newcastle George Washington Hotel. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your personality during interviews! Remember, they’re looking for someone who can deliver a warm welcome and inspire a team. Be yourself, share your passion for hospitality, and let your enthusiasm shine through.
✨Tip Number 3
Prepare some thoughtful questions about the hotel and its culture. This shows you’re genuinely interested and have done your homework. Plus, it’s a great way to engage with the interviewers and make a lasting impression.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. It’s a simple gesture that shows your appreciation and reinforces your interest in the role.
We think you need these skills to ace Front of House Manager (Reception and Nights) in Washington
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a personal touch that reflects your enthusiasm for the role.
Tailor Your Application: Make sure to tailor your application to the Front of House Manager position. Highlight your relevant experience and skills that match what we’re looking for, especially in customer service and team leadership.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at AccorHotel
✨Know the Hotel Inside Out
Before your interview, make sure you research The Mercure Newcastle George Washington Hotel thoroughly. Understand its values, services, and what makes it unique. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved guest satisfaction. Be ready to discuss how you can motivate and develop your team at this hotel.
✨Emphasise Customer Service Excellence
Customer service is key in this role, so be prepared to discuss how you would exceed guest expectations. Think of specific instances where you've gone above and beyond for a customer, and how you plan to implement similar strategies at The Mercure.
✨Prepare Questions to Ask
Interviews are a two-way street, so come armed with thoughtful questions about the hotel's culture, team dynamics, and growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to and grow within the company.