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- Tasks: Lead the front desk team and ensure exceptional guest service while supporting Food & Beverage operations.
- Company: Join Accor, a global leader in hospitality with over 5,600 hotels and a commitment to responsible service.
- Benefits: Enjoy discounted hotel rates, continuous learning, and a supportive environment for personal and professional growth.
- Why this job: Be part of a passionate team creating memorable experiences and making a positive impact on the world.
- Qualifications: Previous hospitality experience preferred; must have a positive attitude, strong multitasking skills, and flexibility.
- Other info: Opportunities for career advancement across 5,000 hotels in over 100 countries.
The predicted salary is between 28800 - 43200 £ per year.
Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitalityis a work of heart,
Join us and become a Heartist®.
Job Description
Our mission at Ibis Edinburgh Royal Mile – Hunter Square is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling – whatever brings you here, we have something for you!
As part of our team you can have:
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
As a Shift Leader, you\’ll take on a multi-skilled, hands-on role that combines Reception and Food & Beverage responsibilities. You will:
- Lead the front desk team during shifts, ensuring smooth operations and exceptional guest service
- Jump into Food & Beverage service (breakfast, bar, lunch, or dinner) when needed
- Assist with reservations, back-office tasks, and guest inquiries
- Handle guest requests and issues professionally, ensuring satisfaction at every step
- Motivate and support your team, helping new team members settle in and thrive
- Ensure compliance with health, safety, and hygiene standards
Qualifications
- Previous hotel or hospitality experience desired
- A positive, can-do attitude and flexibility to work in a fast-paced environment
- Strong multitasking and communication skills
- A passion for guest service and attention to detail
- Willingness to work flexible hours, including weekends and holidays
Additional Information
Shift Leader employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Familiarise yourself with the Accor Group and its various brands. Understanding their values and mission will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Highlight your previous hospitality experience by preparing specific examples of how you've handled guest service challenges. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for a Shift Leader role.
✨Tip Number 3
Practice your multitasking skills before the interview. You might be asked situational questions about managing front desk operations while also addressing food and beverage needs, so being prepared will give you an edge.
✨Tip Number 4
Show your enthusiasm for team leadership by discussing how you've motivated and supported colleagues in the past. This will highlight your capability to lead the front desk team effectively and create a positive work environment.
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any leadership roles or customer service positions. Use keywords from the job description to demonstrate that you meet the qualifications Accor is looking for.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role of a Shift Leader. Mention specific experiences that showcase your ability to lead a team and provide exceptional guest service.
Showcase Your Soft Skills: In your application, emphasise your communication skills, flexibility, and positive attitude. These traits are crucial for a Shift Leader, so provide examples of how you've demonstrated these in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in the hospitality industry.
How to prepare for a job interview at AccorHotel
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry. Share specific examples of how you've created memorable experiences for guests in previous roles, as this aligns with the company's mission of connecting hearts.
✨Demonstrate Leadership Skills
As a Shift Leader, you'll be expected to motivate and support your team. Prepare to discuss your leadership style and provide examples of how you've successfully led a team in a fast-paced environment.
✨Highlight Multitasking Abilities
The role requires strong multitasking skills. Be ready to share instances where you've effectively managed multiple responsibilities, such as handling guest inquiries while overseeing food and beverage service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to handle guest complaints or unexpected situations, and explain how you resolved them while ensuring guest satisfaction.
