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- Tasks: Coordinate and assist in daily golf operations, focusing on guest service and event management.
- Company: Join the iconic Fairmont St. Andrews, a luxury hotel in the heart of golf.
- Benefits: Competitive pay, gratuities, staff discounts, and opportunities for growth.
- Other info: Enjoy regular social events and on-the-job training in a vibrant environment.
- Why this job: Be part of a dynamic team delivering five-star service to golf enthusiasts.
- Qualifications: Passion for golf and experience in customer-facing roles preferred.
The predicted salary is between 20000 - 25000 £ per year.
Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic five-star luxury hotels and resorts in the home of golf. Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility.
A rare opportunity has arisen for a Golf Operations Attendant to join our busy team! We are looking for someone to coordinate, assist and supervise the day to day operations of the golf department with the key focus areas being guest service, retail, event management and outdoor services.
A little more about what you will be doing:
- The delivery of first class, five star customer service to all golfers and to lead and instill the value of outstanding service delivery into the entire golf team.
- Must be totally guest focused at all times.
- Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints seeking assistance from the Director of Golf if necessary but at the same time able to show a clear autonomy and ownership of guest issues and to see an issue through to a positive resolution.
- The roles directly linked and associated with guest service will include retail, meet and greet, on course (golf course ranger roles and marshalling) and event management of golf events.
- Empowered to provide excellent customer service within company standards and to focus on colleague ownership and resolution of guest issues.
- To be actively involved in and performing direct roles in the day to day operational running of the golf.
- To support the tournament function of the resort (for example, the Scottish Seniors Open).
- Other tasks set by the Director of Golf and the Golf Operations Manager.
Qualifications:
- A love for all things Golf.
- Experience in a guest facing role would be advantageous.
- Must be eligible to live and work in the UK.
Additional Information:
- Staff shuttle service to/from St Andrews.
- Very competitive equal share of TRONC based on hours worked.
- Gratuities on top of salary and TRONC.
- Opportunities for development and growth across Accor properties worldwide.
- Complimentary staff canteen.
- 50% off dining in our Food and Beverage outlets.
- Employee rates for Spa treatments and green fees.
- Access to gym and pool services.
- Growth opportunities.
- On-the-job training.
- Regular social events.
- Access to PressReader.
Seasonal Golf Operations Attendant employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Golf Operations Attendant
✨Tip Number 1
Get to know the golf scene! Familiarise yourself with the local courses and events, especially if you're eyeing a role at Fairmont St. Andrews. It shows your passion for golf and helps you connect with the team during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for guests. We want to see that you can handle any situation with a smile!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they look for in candidates. This could give you an edge when it comes to interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Fairmont St. Andrews family. Don’t miss out on this opportunity!
We think you need these skills to ace Seasonal Golf Operations Attendant
Some tips for your application 🫡
Show Your Passion for Golf: Make sure to highlight your love for golf in your application. We want to see that you’re not just looking for a job, but that you genuinely enjoy the sport and understand what makes a great golfing experience.
Emphasise Customer Service Skills: Since this role is all about delivering top-notch service, don’t forget to showcase any previous experience you have in guest-facing roles. We’re looking for candidates who can handle feedback and resolve issues with a smile!
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific role. Mention how your skills align with our focus on outstanding service and teamwork. We love seeing applicants who take the time to connect their experiences with what we value.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Fairmont St Andrews!
How to prepare for a job interview at AccorHotel
✨Know Your Golf
Make sure you brush up on your golf knowledge before the interview. Understand the basics of the game, the importance of customer service in a golf setting, and be ready to discuss your passion for golf. This will show that you're genuinely interested in the role and the environment you'll be working in.
✨Showcase Your Customer Service Skills
Since this role is all about guest service, prepare examples from your past experiences where you've gone above and beyond for customers. Think of specific situations where you resolved issues or received positive feedback. This will demonstrate your ability to handle guest interactions effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to guest service. For instance, how would you handle a complaint from a golfer? Practise your responses to these types of questions so you can showcase your problem-solving skills and ability to maintain a positive atmosphere.
✨Dress the Part
Even though it’s a golf operations role, first impressions matter! Dress smartly and appropriately for the interview. A neat appearance shows that you respect the company’s standards and are serious about the position. Plus, it aligns with the luxury image of Fairmont St. Andrews.