At a Glance
- Tasks: Set up for events, manage bar operations, and ensure guest satisfaction.
- Company: Join the 4-star Mercure Manchester Norton Grange Hotel and Spa in a beautiful countryside setting.
- Benefits: Flexible hours, training opportunities, and a vibrant work environment.
- Other info: Great opportunity for career growth in hospitality.
- Why this job: Be part of a friendly team and enhance guest experiences in a stunning hotel.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
The predicted salary is between 20000 - 25000 £ per year.
The 4-star Mercure Manchester Norton Grange Hotel and Spa is set in tranquil countryside and its own landscaped grounds. Situated 8 miles from the City Centre, this Manchester hotel has 81 contemporary guest rooms, each with wireless internet and satellite TV. The dining options include the elegant newly refurbished Pickwick Bar and Restaurant. The hotel has a spa facility, with an indoor heated pool, fitness room and massage treatments. The function rooms welcome up to 200 guests.
Job Purpose: Breaking down & setting up as per the function sheets for the next day. Night audit reports as required by the hotel. Controlling the security of stocks, cash, other consumables and equipment in the bar area and ensuring strict compliance with licensing laws and operating procedures.
Commitment To Quality: Every member of staff is expected to ensure that the hotel guest's comfort, satisfaction and well-being is catered for in a friendly, helpful, efficient and personalised manner at all times.
Responsibilities:
- To have a full and up to date knowledge of hotel products and services.
- To deliver prompt, friendly and efficient service at the bar which accurately meets customers' needs.
- To maximise selling opportunities by adding customer value at every opportunity.
- To handle room service orders which accurately meet the customers' needs.
- To handle complaints promptly and professionally demonstrating genuine care and concern.
- To comply with company key and float control systems.
- To report any incidents which are likely to breach regulations governing the conduct of licensed premises to a Superior.
- To carry out all bar duties in a tidy manner ensuring minimum waste and good stock control.
- To adhere to Core standards at all times, ensuring 4 Star Standards are met.
- To maximise selling opportunities by upselling at every opportunity.
- Assist in maintaining the cleanliness and tidiness of the Banqueting areas.
- To provide and implement service of all food and drink to the required company standard with the relevant pre and post preparation.
- To handle complaints promptly and professionally demonstrating genuine customer care and concern.
- Undertake any other duties as requested by management.
- To comply with all legal requirements in respect of health, safety and welfare of all members of staff and customers.
- All staff of the company are required to make themselves available for training and communication meetings, for which advance notice will normally be given.
- All staff must attend fire training as required by law to be familiar with the departmental responsibilities.
- To carry out the necessary night audit reports required.
Job Types: Full-time, Part-time
Ability to commute/relocate: Rochdale OL11 2XZ: reliably commute or plan to relocate before starting work (required)
Work authorisation: United Kingdom (required)
Work Location: In person
Night Porter in Rochdale employer: AccorHotel
At Mercure Manchester Norton Grange Hotel and Spa, we pride ourselves on being an exceptional employer, offering a supportive work culture that values every team member's contribution. With opportunities for personal and professional growth, our staff enjoy a rewarding environment in a stunning countryside setting, complete with modern amenities and a commitment to quality service. Join us to be part of a dedicated team that prioritises guest satisfaction while fostering a friendly and efficient workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Rochdale
✨Tip Number 1
Network like a pro! Chat with friends, family, or even acquaintances who might have connections in the hospitality industry. You never know who might have a lead on a Night Porter position at a fab place like Mercure Manchester!
✨Tip Number 2
Get your game face on for interviews! Research the hotel and its services so you can show off your knowledge. When they ask about your experience, relate it back to how you can enhance guest satisfaction and maintain those 4-star standards.
✨Tip Number 3
Be proactive! If you see a job listing that excites you, don’t just wait for the application process. Reach out directly to the hotel’s management or HR team through our website. A friendly message can make you stand out!
✨Tip Number 4
Show your passion for customer service! During interviews, share stories of how you've gone above and beyond for guests in the past. This will demonstrate your commitment to quality and your ability to handle complaints with genuine care.
We think you need these skills to ace Night Porter in Rochdale
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Night Porter role. Highlight any relevant experience or skills that match the job description, like customer service or bar duties. This shows us you’re genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at AccorHotel
✨Know Your Stuff
Make sure you have a solid understanding of the hotel’s services and facilities. Familiarise yourself with the menu at the Pickwick Bar and Restaurant, and be ready to discuss how you can enhance the guest experience through your knowledge.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer complaints or difficult situations in the past. This role is all about ensuring guest satisfaction, so demonstrating your ability to provide friendly and efficient service will set you apart.
✨Be Ready for Night Audit Questions
Since you'll be responsible for night audit reports, brush up on basic accounting principles and be prepared to discuss how you would handle cash control and stock management. Showing confidence in these areas will reassure them of your capability.
✨Dress the Part
Even though it’s a night position, first impressions matter! Dress smartly and professionally for your interview. It shows that you take the opportunity seriously and understand the importance of maintaining a 4-star standard.
