At a Glance
- Tasks: Lead and enhance leisure services, ensuring guest satisfaction and engagement.
- Company: Join the 4-star Mercure Manchester Norton Grange Hotel and Spa in a tranquil setting.
- Benefits: Enjoy a company pension, free parking, gym membership, and on-site facilities.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real impact on guest experiences in a vibrant hospitality environment.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
Company Description
The 4-star Mercure Manchester Norton Grange Hotel and Spa is set in tranquil countryside and its own landscaped grounds.
Situated 8 miles from the city centre, this Manchester hotel has 81 contemporary guest rooms, each with wireless internet and satellite TV.
The dining options include the elegant Grange Restaurant, or the newly Refurbished Pickwick Bar and Restaurant.
The hotel has a spa facility, with an indoor heated pool, fitness room and massage treatments.
The function rooms welcome up to 200 guests.
Job Description
Overview
The Leisure Supervisor plays a pivotal role in overseeing and enhancing the leisure services offered within our establishment.
This position is responsible for creating a welcoming environment that promotes guest satisfaction and engagement.
The Leisure Supervisor will assist a team dedicated to providing exceptional hospitality experiences, ensuring that all guests enjoy their time with us to the fullest.
Duties
- Develop and implement leisure strategies that cater to the interests of our guests.
- Oversee the daily operations of leisure facilities, ensuring they are well-maintained and fully operational day to day.
- Supervise and train staff in guest services and standards.
- Maintain inventory of leisure equipment and supplies.
- Assist the Leisure club manager with all tasks relating to club memberships.
- Assist with the safe and effective management of pools on site.
Skills
- Proven skills with the ability to lead a diverse team effectively.
- Strong background in hospitality, demonstrating an understanding of guest services and expectations.
- Excellent communication skills, both verbal and written, to engage with guests and staff alike.
- Ability to problem-solve quickly and efficiently in a fast-paced environment.
- A passion for leisure activities and a commitment to enhancing guest experiences through innovative programming.
- Job Types: Full-time, Permanent
Benefits
- Company pension
- Free parking
- Gym membership
- On-site gym
- On-site parking
- Work Location: In person
Qualifications
- Level 3 Pool plant operation certificate (Desirable)
- Level 2 Gym Instructor certificate (Desirable)
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Club Supervisor in Rochdale
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotel
Don't be shy about reaching out to AccorHotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Leisure Club Supervisor in Rochdale
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
