At a Glance
- Tasks: Lead a vibrant team at Chet’s, ensuring top-notch guest experiences and smooth operations.
- Company: Join The Hoxton, a trendy hotel in the heart of Shepherd’s Bush.
- Benefits: Competitive salary, bonuses, 28 days holiday, health perks, and free meals during shifts.
- Other info: Opportunities for growth, training, and regular team events to celebrate success.
- Why this job: Be part of a fun, supportive team that values creativity and memorable experiences.
- Qualifications: 2+ years in restaurant management with a passion for hospitality and team leadership.
The predicted salary is between 30000 - 32450 £ per year.
We are looking for a Restaurant General Manager at The Hoxton, Shepherd’s Bush in our Chet’s restaurant. The Hoxton Shepherd’s Bush is our fourth London Hoxton and located in the heart of Shepherd’s Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant - Chet’s serving Thai American comfort food. Featuring a large open lobby with vintage seating and cosy corners, 237 bedrooms of different sizes, as well as a central wraparound bar and terrace, The Hoxton Shepherd’s Bush is perfectly located for exploring West London.
Chet’s: A Thai-Americana spot combining the fragrant flavours and smoky textures of Thailand and the surrounding region with comforts from the classic American diner in the heart of Shepherd’s Bush.
What you’ll do…
- Lead a dynamic front of house team throughout Chet’s, Room Service, The Lobby and our events space, The Apartment. Both guest and team experience will be at the heart of everything you do.
- You’ll lead your team by example, keeping them involved and motivated; helping them feel empowered and supported, confident in providing top Hox experiences for our guests and comfortable turning to you with questions.
- Drive revenue through well planned and creative initiatives and incentives, alongside a strong understanding of the guest booking and profiling system.
- Have a firm grip on the P&L and take ownership over the costs of the restaurant business, always striving to find efficient solutions whilst keeping the quality high and the experience top notch.
- Work closely with the Head Chef so that front of house and back of house are working smoothly, hand-in-hand.
What we’re looking for…
- A track record of leading large teams in restaurants, kitchens and bars; you’re a natural at inspiring trust and bringing others along on a journey.
- 2+ years’ experience in a similar restaurant management role in a busy, bustling environment.
- Previous involvement in budgeting and forecasting, a strong understanding of the financial expectations of a successful restaurant and bar business.
- An ability to manage the budget on a daily, weekly and monthly basis. You will be expected to report results with a granular understanding of the ongoing trends of the business to the Director of F&B.
- Exceptional attention to detail in a fast-paced environment, juggling many things at once, but always dotting the i’s and crossing the t’s.
- You’re looking for a place where you can be you; no clones in suits here.
- Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues.
- You’re not precious. We leave our egos at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- You want to be part of a team that works hard, supports each other and has fun along the way.
What’s in it for you...
- Competitive salary, and eligibility to take part in company discretionary bonus scheme.
- 28 days holidays (inclusive of bank holidays), pension, and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders.
- Treat yourself once in a while with lots of retail & hospitality perks through our partners.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Goes without saying, but we’ll feed you during your shift.
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!).
- Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
- Extra time off to volunteer with one of our partner charities.
- Regular team get-togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
- Enhanced family leave for when you’re expanding your family.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Restaurant General Manager - Chets employer: AccorHotel
At The Hoxton, Shepherd’s Bush, we pride ourselves on being an exceptional employer that values both our team and guests. With a vibrant work culture that encourages individuality and creativity, we offer competitive salaries, generous benefits including 28 days of holiday, and numerous opportunities for personal and professional growth within a global family of brands. Join us at Chet’s, where you can lead a passionate team in a dynamic environment while enjoying perks like free meals, discounts, and the chance to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant General Manager - Chets
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotel
Don't be shy about reaching out to AccorHotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Restaurant General Manager - Chets
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
