At a Glance
- Tasks: Lead the reservations team to maximise revenue and ensure exceptional guest experiences.
- Company: Join The Savoy, an iconic luxury hotel with a rich history and award-winning culture.
- Benefits: Enjoy competitive salary, generous holiday, exclusive discounts, and wellness perks.
- Other info: Flexible work environment with excellent career development opportunities.
- Why this job: Be part of a legendary hotel and create unforgettable memories for guests.
- Qualifications: 3-5 years in a supervisory role with strong communication and organisational skills.
The predicted salary is between 30000 - 32450 £ per year.
The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality. Our award‑winning, colleague‑centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.
Your Purpose will be:
- Working closely with the Director of Reservations, you will be responsible for achieving maximum revenue through ensuring the effective selling of rooms and suites, whilst communicating with all teams and ensuring a high attention to detail.
You will be accountable for:
- Overseeing the day‑to‑day operations of the reservations team
- Maximising revenue through ensuring the effective selling of guest rooms
- Driving a high‑performance culture, setting clear expectations, empowering your team and holding them accountable
- Ensuring all enquiries are actioned in a timely and efficient manner while meeting all service standards
- To drive innovation and continuous improvement of the department to ensure a seamless experience for all guest interactions
- Taking a lead role in the training and development of the reservations team, ensuring standards are in line with LQA, Forbes and the Savoy Standards
- Liaising and communicating efficiently with the respective hotel departments to ensure a seamless experience for all our guests and teamwork with the Front Office, Sales and Events teams
- Proactively review and implement processes and procedures
- Thorough checking and preparation of pre‑arrival reports
- Schedule and coordinate team shifts to ensure adequate coverage
- Implementing and overseeing the team’s performance on upselling targets
What you will need to do in this role?
- 3 to 5 years’ experience in supervisory or leader role within Reservations or Rooms Division Operations
- Proven effective development of others
- Excellent interpersonal and communications skills
- Highly organised, goal‑oriented and results‑driven
- Previous experience working with LQA and Forbes
- Previous experience working with Opera Cloud
Please note that we believe in flexibility and multi‑skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What’s in it for you?
- Competitive salary, pension and life assurance
- 31–33 days of holiday (including public holidays)
- Cashback for wellbeing/healthcare expenses & Perkbox
- Exclusive discounts: Savoy, Fairmont, Raffles and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay at The Savoy after probation
- Colleague restaurant, interfaith prayer room and wellness room
- Laundry services for all colleagues
- Gym access, cycle‑to‑work scheme and Virgin Active membership discount
- Season ticket loan for commuting
- Employee assistance program
- English classes, optician reimbursements and local discounts for F&B and retail
Reservations Manager, The Savoy Hotel employer: AccorHotel
The Savoy Hotel stands as a beacon of luxury and excellence in hospitality, offering a vibrant work culture that prioritises employee well-being and development. With competitive salaries, extensive benefits, and a commitment to career growth within the Fairmont family, employees are empowered to thrive in an environment that values innovation and teamwork. Located in the heart of London, The Savoy not only provides a prestigious workplace but also unique perks such as exclusive discounts and wellness initiatives, making it an exceptional employer for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Manager, The Savoy Hotel
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotel
Don't be shy about reaching out to AccorHotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Manager, The Savoy Hotel
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
