At a Glance
- Tasks: Manage group bookings and ensure outstanding guest experiences at a vibrant hotel.
- Company: Join the Novotel London Greenwich, part of the global Accor network.
- Benefits: Enjoy discounted hotel rates, learning opportunities, and a supportive work environment.
- Other info: Flexible working hours and a commitment to inclusivity and personal growth.
- Why this job: Be part of a team that creates memorable moments for guests in a dynamic setting.
- Qualifications: Experience in hospitality sales or reservations with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The Novotel London Greenwich is a 4-star hotel and is a perfect base for business, leisure and family trips to London. The hotel has 151 Bedrooms and five conference rooms that can accommodate up to 175 guests, ideal for meetings, conferences and celebrations. Our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell.
As a Reservations and Groups Sales Coordinator at Novotel London Greenwich, you will be responsible for handling all group enquiries and reservations, managing the booking process from initial enquiry through to final details. You will maximise revenue opportunities by converting leads, upselling services, and ensuring an outstanding guest experience, in line with Accor brand standards.
Key Responsibilities- Manage group bookings (10+ rooms), including leisure, corporate, tour operators, and event-related enquiries.
- Handle individual and group reservation enquiries via phone, email, and booking platforms.
- Maintain accurate records of bookings and communicate with relevant departments (Front Office, F&B, Housekeeping).
- Prepare group contracts, proformas, and invoices as required.
- Upsell hotel services and packages to maximise revenue.
- Build and maintain strong relationships with corporate clients, travel agents, and event planners.
- Participate in site inspections, client meetings, and familiarisation trips.
- Respond promptly to all requests and provide timely follow-up to secure bookings.
- Collaborate with the sales and events team to cross-sell and support hotel promotions.
- Monitor availability and work in line with revenue management strategies.
- Support with forecasting and reporting on group business trends and performance.
- Maintain up-to-date knowledge of the local market, competitors, and pricing strategies.
- Previous experience in a reservations, sales, or groups coordination role within hospitality.
- Strong communication and negotiation skills with a customer-first mindset.
- Proficient in Opera (PMS) or similar booking/reservation systems.
- Detail-oriented with strong organisational and multitasking skills.
- Ability to work under pressure in a fast-paced environment.
- A passion for hospitality and delivering exceptional guest experiences.
We support you to grow and learn every day, making sure that work brings purpose to your life. Creates a culture which is service focused, positive and driven to succeed, open to change and creative in approach. Excellent communicator with well-developed stakeholder management skills (internal and external). Exceptionally organised with the ability to efficiently prioritise matters. Ability to remain calm when under pressure. Ability to work a flexible roster including mornings, evenings, weekends and public holidays.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong. If you feel you are the right candidate, please click ‘apply’ now! We’d love to hear from you!
By working at Novotel London Greenwich, you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore Accor’s limitless opportunities.
Reservations and Group Sales Coordinator employer: AccorHotel
At Novotel London Greenwich, we pride ourselves on being an exceptional employer that values the growth and wellbeing of our team members. With a strong focus on professional development through the Accor Academy, competitive benefits including discounted hotel rates worldwide, and a vibrant work culture that fosters inclusivity and creativity, we offer a rewarding environment for those looking to thrive in the hospitality industry. Join us to create memorable moments for our guests while enjoying limitless opportunities across our global network.
