At a Glance
- Tasks: Manage bookings and ensure a seamless experience for guests.
- Company: Join a leading hotel group with a focus on customer satisfaction.
- Benefits: Enjoy free stays and discounts at our restaurants across the UK.
- Other info: Flexible hours and opportunities for personal growth in the hospitality industry.
- Why this job: Be part of a dynamic team that creates memorable guest experiences.
- Qualifications: 2 years in reservations or customer service, with strong communication skills.
The predicted salary is between 24000 - 30000 € per year.
As a Reservations Agent, you’ll be responsible for managing all aspects of individual and group bookings (7 rooms or more) with or without catering, including handling enquiries, confirming reservations, managing payments, tracking changes, and ensuring all arrangements are clearly communicated across departments. You’ll use systems like Opera Cloud and ResaWeb to maintain accurate records and provide reports. Excellent customer service, clear communication, attention to detail, and teamwork are essential. You’ll also support other departments and help ensure guests enjoy a seamless experience.
Responsibilities
- Managing individual and group bookings (7 rooms or more) with or without catering.
- Handling enquiries and confirming reservations.
- Managing payments and tracking changes.
- Communicating arrangements clearly across departments.
- Using Opera Cloud and ResaWeb for accurate records and reports.
- Providing excellent customer service and teamwork to ensure a seamless guest experience.
Qualifications
- At least 2 years’ experience in reservations or customer service, preferably in hotels.
- Proficiency with ResaWeb and Opera Cloud, and comprehensive knowledge of reservation procedures.
- Understanding of group bookings procedures and expectations.
- Exceptional customer service and smooth communication abilities, both written and spoken.
- Must speak and write fluent English with professional business correspondence skills.
- Tech-savvy with Office365 and a continual interest in technological tools that simplify and enhance performance.
- Exceptional organisational skills and attention to detail.
- Sharp problem-solving skills and the ability to stay calm under pressure.
- Flexibility to work mornings, late shifts, weekends and holidays as needed.
- Minimum of a high school or vocational diploma (a degree in hospitality or tourism is a plus).
- Solid grasp of the travel industry and hotel operations.
- Stellar multitasking and numerical skills.
- A keen hunger for knowledge that benefits both personal growth and work excellence.
Benefits
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant.
Reservations Agent (M/F/X) employer: AccorHotel
As a Reservations Agent at our esteemed hotel, you will thrive in a dynamic work environment that prioritises exceptional customer service and teamwork. With benefits such as complimentary overnight stays in our UK hotels and generous discounts at Accor Restaurants, we foster a culture of growth and development, ensuring our employees are well-supported in their career journeys. Join us in creating memorable experiences for our guests while enjoying the unique advantages of working in the vibrant hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent (M/F/X)
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Reservations Agent role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common interview questions your way, especially those related to customer service and handling bookings. The more comfortable you are, the better you'll shine when it counts.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Opera Cloud and ResaWeb if you haven't already. Being able to talk confidently about these systems during interviews will definitely give you an edge over other candidates.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from passionate candidates. Make sure to highlight your experience in managing group bookings and your knack for excellent customer service – that’s what we’re looking for!
We think you need these skills to ace Reservations Agent (M/F/X)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Reservations Agent role. Highlight your experience with group bookings and customer service, and don’t forget to mention any familiarity with Opera Cloud and ResaWeb. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the hospitality industry and how your previous experiences have prepared you for this role. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills:Since clear communication is key in this role, make sure your application reflects that. Use concise language and check for any typos or errors. We appreciate attention to detail, so let’s see that in your writing!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us you’re tech-savvy, which is a big plus for this role!
How to prepare for a job interview at AccorHotel
✨Know Your Systems
Familiarise yourself with Opera Cloud and ResaWeb before the interview. Being able to discuss how you've used these systems in past roles will show that you're tech-savvy and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous positions. Think about specific situations where you went above and beyond to ensure a guest's satisfaction, as this is crucial for the role.
✨Demonstrate Attention to Detail
Bring up instances where your attention to detail made a difference in your work. Whether it was managing bookings or ensuring clear communication across departments, highlighting this skill will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a last-minute booking change or dealing with a difficult customer. Practising your responses will help you stay calm and collected during the interview.
