At a Glance
- Tasks: Lead the Reception team to create unforgettable guest experiences and manage front office operations.
- Company: Join Novotel York Centre, part of the global Accor family, where your personality shines.
- Benefits: Enjoy free hotel stays, discounts worldwide, and continuous learning opportunities.
- Other info: Experience limitless career opportunities across 5000 hotels globally.
- Why this job: Be part of a fun, energetic team that values your growth and creativity.
- Qualifications: Fluency in English and a passion for excellent customer service.
The predicted salary is between 24000 - 30000 £ per year.
Our mission at Novotel York Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell. Our hotel consists of 146 bedrooms, 6 meeting rooms, a restaurant & bar as well as a soon to open swimming pool and sauna.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
As our next Reception Team Leader, you will:
- Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives.
- Assist in effectively running the front office operations with a hands-on approach.
- Help guests and create positive experiences.
- Be confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
- Maintain strong working relationships and communicate with all departments.
- Work duty manager shifts as and when required.
You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests. To ensure you can best welcome and care for our guests you will need to be fluent in English. Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
If you feel you are the right candidate for the role as our Reception Team Leader, please click ‘apply’ now! We’d love to hear from you!
By working at the Novotel York Centre you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
As part of our team you can have:
- Free night stays in our UK hotels (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks.
Our objective is simple: make you grow and give you the spark to unleash your personality.
Reception Team Leader: Elevate Guest Experience employer: AccorHotel
At Novotel York Centre, we pride ourselves on creating memorable moments for our guests while fostering a vibrant and inclusive work culture. As part of the Accor family, you will enjoy numerous benefits including free night stays in UK hotels, discounted rates worldwide, and continuous learning opportunities through our Accor Academy. Join us to grow your career in a supportive environment that values your individuality and encourages you to explore limitless possibilities in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Team Leader: Elevate Guest Experience
✨Tip Number 1
Get to know the company culture! Before your interview, check out Novotel's social media and website. Understanding their vibe will help you connect better during the chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will boost your confidence and help you articulate how you can elevate guest experiences.
✨Tip Number 3
Show your passion for hospitality! During the interview, share personal stories that highlight your commitment to guest satisfaction. It’s all about making those memorable moments!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Reception Team Leader: Elevate Guest Experience
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you connect with guests.
Tailor Your Application:Make sure to customise your application for the Reception Team Leader role. Highlight your experience in guest relations and any leadership skills that will help you guide our team to success.
Show Your Passion:Express your enthusiasm for hospitality and creating memorable moments for guests. We love candidates who are excited about making a difference in people's experiences!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you!
How to prepare for a job interview at AccorHotel
✨Know the Company Inside Out
Before your interview, take some time to research Novotel York Centre and Accor. Understand their mission, values, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Guest Relations Skills
As a Reception Team Leader, your ability to create positive guest experiences is crucial. Prepare examples from your past experiences where you’ve gone above and beyond for guests. Highlight your problem-solving skills and how you handle special requests or challenging situations.
✨Demonstrate Leadership Qualities
Since this role involves guiding a team, be ready to discuss your leadership style. Think of specific instances where you’ve motivated a team or resolved conflicts. Show that you can lead by example and foster a supportive environment for your colleagues.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about contributing to the hotel’s success.
