At a Glance
- Tasks: Welcome guests and ensure they have a memorable stay while serving breakfast.
- Company: Join Accor, a leader in responsible hospitality with over 5,600 hotels worldwide.
- Benefits: Flexible hours, friendly work environment, and opportunities for career growth.
- Other info: Dynamic role with a mix of reception and food & beverage responsibilities.
- Why this job: Be the first impression for guests and create lasting memories every day.
- Qualifications: Customer service experience and a friendly, approachable attitude.
The predicted salary is between 20000 - 25000 £ per year.
Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status quo.
First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Overview of duties:- Welcomes guests and takes care of them from their arrival through to departure.
- Contributes to guests' permanent satisfaction by providing high quality services throughout their stay.
- Helps encourage customer loyalty by building friendly, personalized relationships.
- Anticipates guests' needs and takes them into consideration.
- Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures.
- Passes information on as necessary to other departments (floor staff, technical etc.) and to other members of the front-desk team.
- You will be required to work both in reception and F&B side i.e. Breakfast & Restaurant/Bar.
- To be able to work in kitchen to prepare and serve breakfast, replenish buffet etc.
- Previous experience in similar role and Opera knowledge is preferable.
- Friendly, approachable with excellent customer service skills.
- Flexibility in working hours is essential.
Reception & Breakfast Team Member employer: AccorHotel
At Accor, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our team members to thrive. As a Reception & Breakfast Team Member at Ibis London Stratford, you will enjoy competitive benefits, opportunities for personal and professional growth, and the chance to be part of a global leader in hospitality. Join us in creating memorable experiences for our guests while developing your skills in a dynamic environment that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Reception & Breakfast Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Accor and its brands. Understanding their values and what makes them tick will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the Reception & Breakfast Team Member role.
✨Tip Number 3
Show off your personality! When you meet the team, let your friendly and approachable nature shine through. Remember, they’re looking for someone who can build relationships with guests, so be yourself and let that warmth come across.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reception & Breakfast Team Member
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about what makes you tick and why you’re passionate about hospitality.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience that matches the Reception & Breakfast Team Member role. We love seeing how your past roles have prepared you for this position, so be specific!
Craft a Catchy Cover Letter:Your cover letter is your chance to make a great first impression. Keep it friendly and engaging, and explain why you’re excited about joining us at Accor. Remember, we’re all about innovation and challenging the status quo!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on being part of our team!
How to prepare for a job interview at AccorHotel
✨Know the Company
Before your interview, take some time to research Accor and its various brands. Understand their values and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Reception & Breakfast Team Member, customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to create memorable experiences for guests.
✨Practice Common Interview Questions
Think about questions that might come up, such as how you would handle a difficult guest or how you prioritise tasks during busy periods. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
