At a Glance
- Tasks: Manage group reservations and ensure top-notch customer service for all guests.
- Company: Join a leading hotel brand known for its commitment to excellence.
- Benefits: Competitive pay, career growth opportunities, and a vibrant work environment.
- Other info: Work in a dynamic team that values diversity and collaboration.
- Why this job: Be the key player in creating unforgettable experiences for guests and events.
- Qualifications: Guest-focused attitude, problem-solving skills, and experience with reservation systems.
The predicted salary is between 34200 - 41800 £ per year.
Job Description
- Ensure correct documentation is received for all payment details
- Process and input reservations following hotel reservations policy
- Liaise with conference and events to accept/decline group room requests
- Enter and track group and conference blocks
- Liaise with conference organizers to endure rooming lists and confirmation are received on time
- Manage cancellations, pick up and release dates
- Ensure the charges for the released rooms are communicated to the client and processed
- Prepare Group and Conference folders and brief departments as required for large events
- As required meet & greet conference organizers
- Manage all group billing issues and resolve and account disputes.
- Adhere to all Reservations standards as outlined in respective manuals
- Assist OPS Manager in achieving benchmark Data Quality scores, and maintaining a culture of collecting accurate data.
- Take personal responsibility to ensure that all enquiries are addressed
- Monitor forward reservations on a daily basis.
- Ensure stop sells on room types, market segments and / or rate levels are enforced when appropriate.
- Maintain an open line of communication with the OPS Manager and Revenue Manager.
- Actively promote upselling within the reservations team.
- Co-ordinate group reservations ensuring contract rates are loaded correctly into reservations to maximize efficiency and eliminate revenue rebates.
- Maintain a positive selling approach to maximize yield in both occupancy and rates
- Attend Rev Max meetings on a weekly basis to discuss short term availability and groups.
- Ensure arrivals list is checked on a daily basis displaying correct rate and market codes.
- Ensure the Hotel Guarantee Policy is promoted and adhered to.
- Consistently deliver a product and service to meet the quality, standards and expectation of customers.
- Management of VIP bookings.
- Processing of no show bookings in accordance with hotel cancellation policy.
- Active management of group blocks and wash. Ensuring this is managed effectively and communicated to other departments.
- Management and end of month balancing of complimentary rooms.
- Customer Relations
- Provide efficient, friendly and professional service to all guests.
- Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
- Work together with trust so that colleagues and management meet the goals of the department/Hotel.
- Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
- Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
- Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.
Qualifications
Your experience and skills include:
Guest focused personality is essential.
Additional Information experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus
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Multi-Site Reservations Manager in Reading employer: AccorHotel
AccorHotel offers an exceptional work environment at Fairmont Cheshire, The Mere, where employees are valued for their contributions to creating a luxurious spa and wellness experience. With a strong emphasis on team culture, exclusive discounts, and comprehensive training opportunities, this role not only promises competitive compensation but also fosters personal and professional growth in the heart of a stunning 5-star retreat.
StudySmarter Expert Advice🤫
We think this is how you could land Multi-Site Reservations Manager in Reading
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotel
Don't be shy about reaching out to AccorHotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Multi-Site Reservations Manager in Reading
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
