At a Glance
- Tasks: Provide top-notch service at the front desk and assist guests with their needs.
- Company: Join a global hospitality leader dedicated to guest satisfaction.
- Benefits: Earn £13.45 per hour, enjoy free hotel stays, and discounts at restaurants.
- Other info: Explore career growth across 5000 hotels worldwide and engage in sustainability initiatives.
- Why this job: Be part of a vibrant team and create memorable experiences for guests.
- Qualifications: Experience in retail or hospitality and strong organisational skills required.
The predicted salary is between 27800 - 27800 £ per year.
Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
Maintain strict security procedures to ensure guest confidentiality and safety.
Qualifications
- Some experience in retail, hospitality or a customer facing role
- Strong organisational skills
Additional Information
- Hourly rate £13.45.
- Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.
Guest Experience Associate: Front Desk & Guest Services in Reading employer: AccorHotel
As a Guest Experience Associate at Accor, you will thrive in a vibrant work culture that prioritises Total Customer Satisfaction and employee growth. With benefits like free night stays in UK hotels, discounts at Accor restaurants, and access to the Accor Academy for continuous learning, you'll find ample opportunities to develop your skills while enjoying a supportive environment that values inclusivity and sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Associate: Front Desk & Guest Services in Reading
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Accor and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about guest experience, think of examples from your past roles where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look polished and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Guest Experience Associate: Front Desk & Guest Services in Reading
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and how they relate to guest services.
Tailor Your Application:Make sure to customise your application for the Guest Experience Associate role. Highlight any relevant experience in hospitality or customer service, and connect it to the skills we’re looking for.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at AccorHotel
✨Know the Company
Before your interview, take some time to research the company and its values. Understanding their commitment to customer satisfaction and sustainability will help you align your answers with what they’re looking for.
✨Showcase Your Experience
Be ready to discuss your previous roles in retail or hospitality. Prepare specific examples of how you've handled guest interactions, resolved issues, or contributed to a positive experience. This will demonstrate your suitability for the Guest Experience Associate role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication, which is key in guest services.
✨Prepare Questions
At the end of the interview, you’ll likely be asked if you have any questions. Prepare a few thoughtful ones about the team culture, training opportunities, or how they measure guest satisfaction. This shows your genuine interest in the role and the company.
