At a Glance
- Tasks: Clean and maintain guest rooms to Raffles' luxury standards.
- Company: Join Raffles London, a symbol of luxury and glamour in a historic setting.
- Benefits: Enjoy 28 days holiday, staff meals, and discounts at Accor worldwide.
- Other info: Opportunities for personal development and fun events await you!
- Why this job: Be part of a prestigious team, delivering exceptional service in a vibrant environment.
- Qualifications: Attention to detail, teamwork, and strong communication skills are essential.
Come and join us in bringing the Raffles experience to London
The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London\'s Whitehall, unites the allure and heritage of Raffles with one of the world\'s most historic addresses.
This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space. Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.
At Raffles, you arrive as a guest, leave as a friend and return as family.
Job Description
Scope Of Position
To clean and maintain allocated guest rooms and corridors up to The Raffles standards, maintaining cleaning equipment and store rooms to ensure an outstanding 5 star environment and seamless guest experience. To work closely with the House Porter team to provide all necessary supplies and amenities to guest rooms, to maximum guest satisfaction by providing an intuitive service. To act as an ambassador of the Raffles Values during your interactions with guests and colleagues.
Responsibilities
Operation
- Provide the housekeeping service in time and according to the guest preferences.
- To support morning shift when arrival with the cleaning.
- Maintain cleaning equipment in good working condition.
- Report any loss/damage to linen, furniture, fixtures, or equipment to Supervisor.
- Using the right cleaning chemicals on all surface as per standards and training given.
- Ensure service area is well stocked with necessary products and cleaned always.
- Report issues such as equipment and light bulb damage promptly to supervisor or department manager for immediate action
- Report and lost property found in the rooms and adhere to Lost and Found policy.
- To Perform all duties with care towards our guests always ensuring upmost guest satisfaction.
- To respect guest privacy by being quiet and respectful in the corridors and the service area
- To maintain a clean and efficient \"5 Star \"floor section in-line with Raffles standards/ LQA
- Be part of the daily line-up departmental meeting,
- Additional responsibilities in absence of line manager or senior employee.
- Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Qualifications
Qualifications, Skills & Experience
Essential
- Able to provide exceptional cleaning and service for the guests with extremely attention to details.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- Able to work within a team.
- Professional and well-groomed
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
- An understanding and willingness to contribute to a 24h operational schedule when required.
Desirable
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
Additional Information
Why join our Raffles team?
Not only will you be joining one of the world\'s best hotels you will also receive great benefits including:
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals whist on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1x salary
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events, whether that\'s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor\'s extensive brand portfolio.
What are the Raffles Values?
Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.
Part - Time Room Attendant in London employer: AccorHotel
Joining Raffles London at The OWO means becoming part of a prestigious team dedicated to delivering exceptional service in a luxurious environment. With a strong focus on employee well-being, we offer generous benefits such as 28 days of holiday, enhanced sick pay, and opportunities for personal growth through tailored development programmes. Our vibrant work culture encourages creativity and camaraderie, making it an ideal place for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Part - Time Room Attendant in London
✨Tip Number 1
Familiarise yourself with the Raffles brand and its values. Understanding their commitment to luxury and exceptional service will help you align your approach during interviews and interactions.
✨Tip Number 2
Highlight any previous experience in a luxury hotel environment, especially if you've worked with high standards like LQA or Forbes 5*. This will demonstrate your capability to meet their expectations.
✨Tip Number 3
Prepare to discuss how you handle pressure and maintain high service levels. Share specific examples from past roles where you successfully managed multiple tasks while ensuring guest satisfaction.
✨Tip Number 4
Show enthusiasm for teamwork and collaboration. Raffles values a supportive work environment, so be ready to share how you contribute positively to team dynamics and help colleagues.
We think you need these skills to ace Part - Time Room Attendant in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in housekeeping or similar roles. Emphasise your attention to detail, customer service skills, and any previous work in luxury environments.
Craft a Compelling Cover Letter:Write a cover letter that reflects your enthusiasm for the role and the Raffles brand. Mention specific aspects of the job description that resonate with you and how your values align with those of Raffles.
Showcase Relevant Skills:In your application, clearly outline your skills that match the job requirements, such as time management, teamwork, and communication. Use examples from past experiences to demonstrate these abilities.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for this role.
How to prepare for a job interview at AccorHotel
✨Showcase Your Attention to Detail
As a Room Attendant, attention to detail is crucial. During the interview, provide examples of how you've maintained high standards in previous roles, especially in cleaning and service. Highlight specific situations where your meticulousness made a difference.
✨Emphasise Teamwork Skills
The role requires working closely with the House Porter team. Be prepared to discuss your experience in team settings, how you contribute positively, and any instances where collaboration led to improved guest satisfaction.
✨Demonstrate Your Customer Service Mindset
Raffles values exceptional service. Share stories that illustrate your commitment to guest satisfaction, such as going above and beyond to meet a guest's needs or resolving a complaint effectively.
✨Familiarise Yourself with Raffles Values
Understanding and embodying the Raffles Values is key. Research these values and think about how they resonate with your own work ethic. Be ready to discuss how you can contribute to creating a welcoming and luxurious environment for guests.
